Sales Support Coordinator - Jafza

Ritchie Bros | Everything you need to succeed

When you join Ritchie Bros., you'll be part of a diverse, global team that is aiming to achieve the largest growth in our company's history. If you have an entrepreneurial spirit and are passionate about delivering great customer experiences, we invite you to join our growing team.

We are looking for a service oriented Sales Support Coordinator in Dubai (JAFZA), UAE.

The Opportunity:

The Sales Support Coordinator (SSC) is responsible for driving business outcomes and high customer satisfaction as the point of contact for sellers & Territory Managers (TMs). As such, the SSC is expected to coordinate both internal and external resources to meet their needs. The SSC handles the administrative tasks related to consignments thereby providing the TMs with more customer facing selling opportunities and builds & maintains a strong and trusting relationship with both the sales team & sellers. In this role you'll:

• Be the single point of contact for assigned TMs and their sellers for all contract related tasks across all sales channels within the consignment to cash business process.
• Oversees assigned TM's titles, deliveries (live auction), inspections (on-line events), missing signatures and information, collapses/roll-overs & assists with contract generation & addition of assets as needed.
• Establish a list of daily tasks to be completed & as requests/work comes in determines urgency & complexity and resets priorities as required in order to effectively meet the needs of both the seller and the business.
• Assists with managing TM opportunities, appraisals & long-form contracts.
• Provide effective & timely solutions for TMs when presented with an issue which in turn provides TMs with more time to focus on selling opportunities
• Guide & advise the seller throughout the entire consignment to cash process, providing answers & resolving problems as needed to ensure a seamless & positive customer experience

Here is what you bring:

• Minimum 2 years of customer support or inside sales experience is preferred
• Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint).
• Strong communication skills - written and verbal.
• Strong interpersonal skills - ability to persuade and lead people in pursuit of key objectives. The ability to build strong relationships inside & outside the company
• Excellent time management and organizational skills.
• Ability to operate successfully in a rapidly changing, fast paced environment.
• Self-motivated, tenacious, capable of working independently to achieve goals.
• Willing to dig-in and continually learn new things and build knowledge base.
• Team player with problem-solving mindset who proactively works with other people to ensure customer needs are met.
• Professional level English is required.

What We Offer

Our success is built on the drive and dedication of our people, both our employees and our contractors. We've proven throughout our 60 years in business that, as we grow around the globe, we'll take care of our people along the way. Here's how:

• Competitive compensation package.
• Pension plan with company match.
• A rewarding career that is stable and long-term with growth potential.
• An international working environment.

Who are we?

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. We help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.