Sales Support & Analytics Specialist

Description:

The Sales Support & Analytics Specialistis responsible for various administrative duties for the Sales department and assisting the Sales Manager & Assistant Sales Manager as needed. The Sales Administrator also provides support for our sales representatives, ensuring impeccable, all-around customer service.

Responsibilities

This position is responsible for the following:

• Conduct yourself in a professional manner and excel in administrative duties
• Provide all aspects of administrative support to Sales Manager, Assistant Sales Manager and Design Consultants
• Provide excellent customer service when interacting with customers
• Create training material as directed by Sales Manager and Assistant Sales Manager
• Contact customers to obtain missing information, answer queries or resolve problems as needed
• Assist with Qlik, Enabled, SalesForce and other reports
• Ability to work flexible hours both in-office or at home as needed and run business errands
• Run various reports, including but not limited to job costing, bonus, commission, and KPI reports using Qlik, Enabled, Salesforce, and other softwares
• Populate & manage dashboards to improve efficiency and effectiveness with data tracking and monitoring efforts
• Rank and Assign sales leads
• Schedule measure appointments and create job opportunities in Salesforce
• Prepare augmented reality visualizer photos for homeowner before scheduled appointment times
• Write or proofread new and existing standard operating procedures, sales policies, or sales communication
• Assist with meeting preparation and take meeting minutes
• Manage sales task lists to meet deadlines and include action items discussed in meetings
• Perform any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned

To drive an RBA or personal vehicle employees are required to hold a driver’s license and current auto insurance as required by law, be an approved driver by RBA's insurance, and provide copies to the Human Resource department

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Detail oriented, highly organized, team player
• Excellent communication skills both written and verbal
• Professional and tactful customer service skills
• Must be able to withstand the rigors of frequent interruptions and changes in duties assigned
• Must be proficient in Microsoft Excel, Word, PowerPoint, and One Drive
• Proficient with excel formulas, report building, data entry, and data compilation
• Strong multi-tasking skills
• Ability to work independently and maintain deadlines

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and carry. Specific vision abilities required by this job include close and distance vision. Communication requirements include verbal speech and written communication.

Ideal Culture Fit

A positive outlook and a pleasure to work with. A mature, team-player that thrives in a collaborative and supportive environment- No drama. Approach any challenge with a can-do attitude and take a creative approach to accomplishing tasks. Think critically and maintain an easy-going, friendly demeanor. Be authentic, do good work, and promote a healthy, balanced workplace.

Ideal Work Ethic

Show up and show out. We go above and beyond simply putting in the hours by applying ourselves and constantly striving for improvement. Be a game-changer and ask yourself, “How can we do this better?” Think creatively and let our culture of innovation encourage you to bring your ideas to the table.

Renewal by Andersen (RbA) is a nation-wide leader in the window and door industry offering premium, custom-built products to homeowners. As the only full-service retailer of our exclusive, American-made windows & doors in our area, we take great pride and ownership in the legacy of our brand and our local reputation. Our core values include community, service, excellence, alignment, & integrity, and we are looking to hire those who align with these elements of our culture. We provide stable opportunities for professional growth and offer exciting and rewarding challenges which we know will help take your career to the next level. Join our team and become a part of the Andersen legacy we are building together.