Sales - Product Support Sales Rep Ps

Description

Position at Michigan CAT

Position Objective

Position duties include but are not limited to: Achieving sales and profit goals of parts and service by promoting and selling service programs, preventive maintenance contracts, parts, and additional repair programs within the service territory for the Power Systems Division. The incumbent develops business in the assigned geographic area and ensures customers are satisfied with MacAllister's performance. The sales activity's primary function is to professionally promote the service capabilities and product offerings of Power Systems. Sales activity will include both current contract customers and developing new clients. Additionally, the incumbent will provide assistance to the parts and service department on technical details of the various services quoted.

Essential Position Duties

• Formulates and develops service-oriented programs that meet the approval of Caterpillar and prove profitable for the Company. Reviews and updates flat rates and work with the service departments to establish budgets and corporate expenditures.
• Secures and processes all generator parts and service business including prospecting for new business, proactively contacting potential customers, to develop and expand the business and following up with customer.
• Maintains order information and establishes credit between the customer and Power Systems prior to service work being performed.
• Pursues the critical success factors for the application, distribution, and satisfaction of the customers' needs for service programs relating to generators, industrial and marine engines.
• Develops and maintains a professional working relationship with Caterpillar, their field representatives, and all Product Support personnel to support the service programs and achieve overall goals.
• Initiates and completes reports and other associated paperwork detailing customer calls sales activity using a CRM etc.
• Develops and updates a customer list for mailings and maintains a customer quote log using a CRM.
• Performs related duties as required.
• Develop and maintain Customer Support Agreements (CSA's)
• Create custom incremental parts and service quotes for customers.
• Performs other duties as assigned by manager

Position Requirements

• A four-year college degree in Business Administration, Marketing, Communications and or in a mechanical/electrical technical curriculum would be helpful.
• Minimum of 5 years of experience dealing with Caterpillar products, equipment, parts, and service
• High level of interpersonal skills
• Strong desire to meet or exceed territory goals with a positive attitude.
• Knowledge of Caterpillar software programs or related programs
• Ability to operate and understand the use of a personal computer
• Knowledge of Caterpillar parts and service and how they can be integrated
• A technical degree, technical training or technical background would be helpful

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

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