Address
Form of workWho we are
Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.
The opportunity
POSITION SUMMARY
The Sales Operations Specialist III is a liaison to Sales team ensuring all requests are handled efficiently and with importance. A detailed oriented individual who follows proper protocol and adheres to regulatory compliance and credit requirements to reduce risks to the customer and organization while onboarding new customer accounts and maintaining existing customer records. The individual will collaborate cross-functionally to ensure data integrity, problem solve and for process improvement.
The hours for this position are M-Th 9a-6p, F 10a-7p.
ESSENTIAL AREAS OF RESPONSIBILITIES
• Carry out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws.
• Perform detailed research and review of new customer account requests for new customer onboarding utilizing internal and external resources.
• Maintain and update customer account records including but not limited to, billing address, billing contact information, payment method, Saturday delivery, shipping routes and customer account status (reactivate, inactivate, deactivate).
• Work closely with Regulatory Compliance team to ensure all accounts are setup in accordance with regulatory requirements.
• Work closely with Credit and A/R teams for appropriate handling of new and existing bill-to accounts.
• Maintain accurate and valid customer data and affiliations on an ongoing basis.
• Manage multiple email inboxes, ensuring inquires and requests are responded to in a professional and timely manner.
• Interpret and closely follow instructions and procedures.
• Assist with setting up and updating vendor records in JDE (Accounts Payable) as required.
• Assist with onboarding new customer accounts for Pharmacy, Andameds and Corporate divisions, including mass uploading records, as required.
• Assist with mass uploading data for existing customers.
• Assist with handling the intake of new customer applications and communicating process requirements internally and externally, via written and oral communication methods.
• Perform other related duties as assigned.
Your experience and qualifications
Education/Certification/Experience:
• High School diploma or equivalent, with minimum of one (1) year of experience, preferably in pharmaceuticals industry; or an equivalent combination of education and experience
• Minimum one (1) year of sales support or back-office experience.
Skills/Knowledge/Abilities:
• Ability to handle multiple tasks simultaneously.
• Ability to adapt to changes and shifting priorities.
• Ability to meet tight deadlines and remain calm and focused in high demanding situations.
• Ability to work independently and as part of a team.
• Business English proficiency (spelling, grammar, and punctuation).
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Problem-solving attitude.
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva's Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Important notice to Employment Agencies - Please Read Carefully
Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.
The opportunity
POSITION SUMMARY
The Sales Operations Specialist III is a liaison to Sales team ensuring all requests are handled efficiently and with importance. A detailed oriented individual who follows proper protocol and adheres to regulatory compliance and credit requirements to reduce risks to the customer and organization while onboarding new customer accounts and maintaining existing customer records. The individual will collaborate cross-functionally to ensure data integrity, problem solve and for process improvement.
The hours for this position are M-Th 9a-6p, F 10a-7p.
ESSENTIAL AREAS OF RESPONSIBILITIES
• Carry out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws.
• Perform detailed research and review of new customer account requests for new customer onboarding utilizing internal and external resources.
• Maintain and update customer account records including but not limited to, billing address, billing contact information, payment method, Saturday delivery, shipping routes and customer account status (reactivate, inactivate, deactivate).
• Work closely with Regulatory Compliance team to ensure all accounts are setup in accordance with regulatory requirements.
• Work closely with Credit and A/R teams for appropriate handling of new and existing bill-to accounts.
• Maintain accurate and valid customer data and affiliations on an ongoing basis.
• Manage multiple email inboxes, ensuring inquires and requests are responded to in a professional and timely manner.
• Interpret and closely follow instructions and procedures.
• Assist with setting up and updating vendor records in JDE (Accounts Payable) as required.
• Assist with onboarding new customer accounts for Pharmacy, Andameds and Corporate divisions, including mass uploading records, as required.
• Assist with mass uploading data for existing customers.
• Assist with handling the intake of new customer applications and communicating process requirements internally and externally, via written and oral communication methods.
• Perform other related duties as assigned.
Your experience and qualifications
Education/Certification/Experience:
• High School diploma or equivalent, with minimum of one (1) year of experience, preferably in pharmaceuticals industry; or an equivalent combination of education and experience
• Minimum one (1) year of sales support or back-office experience.
Skills/Knowledge/Abilities:
• Ability to handle multiple tasks simultaneously.
• Ability to adapt to changes and shifting priorities.
• Ability to meet tight deadlines and remain calm and focused in high demanding situations.
• Ability to work independently and as part of a team.
• Business English proficiency (spelling, grammar, and punctuation).
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Problem-solving attitude.
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva's Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Important notice to Employment Agencies - Please Read Carefully
Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
