Sales Operations Billing Specialist

Company Description

Who we are:

Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence and expertise, providing valuable knowledge to individuals, businesses, and organizations worldwide.

Informa’s Global Exhibitions is among the world’s top Exhibitions organizers, organizing events that enable buyers and sellers in specialist communities to meet face to face, build relationships and conduct business. Informa has a portfolio of more than 200 Exhibitions, serving a number of core verticals.

Informa’s FashionPortfolio is the leading producer of world-renowned fashion tradeshows such as MAGIC, COTERIE, PROJECT, and SOURCING. We believe uniting the industry’s best talent and most dynamic shows will translate into stronger shows for buyers and brands and help us achieve our promise to the industry: to bring together great brands and retailers in superbly merchandised shows, provide superior customer service, and ultimately present end consumers with the best apparel, footwear, accessories, and fashion products.

Uniting the most influential fashion retail decision makers and the world’s top fashion brands, Informa Fashion serves the $1 trillion+ global fashion industry through comprehensive marketplaces in New York, Las Vegas, and Japan. Our events cover all major fashion categories from men’s, women’s, and children’s apparel, accessories, and footwear to manufacturing resources and service providers.

Job Description

What we’re looking for:

The purpose of the Billing Specialist is to generate invoices, review contracts & letters of agreement. You must ensure that all duties are carried out in line with company policies and within set time limits while providing an excellent level of service to all Informa customers and staff. This position reports to the Sales Operations Billing Manager.

This role requires excellent communication, meticulous attention to detail, and practical skills. It will also involve interfacing with the following teams: Management Team, Order to Cash (O2C) Teams, Business Teams, External Customers, and Shared Service Center Colleagues.

Role accountability and duties:

• Performs data entry of exhibitor contracts to produce an invoice
• Monitors ongoing verification of exhibitor status and ensures proper discounts are approved/applied.
• Support with Digital 365 billing.
• Maintain special invoicing requirements by client.
• Maintain strict audit controls.
• Perform daily reconciliation of revenue sources.
• Problem-solving client issues by researching accounts and finding supporting documentation.
• Support with event setup – review and update templates.
• Deliver requested reports to key stakeholders (i.e., creating reports related to an event, including total sq ft, number of exhibiting companies, sponsors, and more complex reports).
• Relationship building with client base, Informa entities, management, sales, and logistics staff
• Occasional overtime and the ability to perform other duties as required by business needs
• Travel to industry trade show events. Serves as the on-site representative to assist in the collection of Exhibitor receivables and other on-site show duties as assigned.

Qualifications

What you bring to the team:

• Preferred candidate will have experience with contract review & maintenance      
• Excellent account reconciliation skills
• Good communication skills with the ability to build strong relationships with key contacts
• Proficient skills in Excel, Word, and Outlook are essential
• Maintain attention to detail and remain approachable while working under pressure
• Act with integrity, tact, and diplomacy
• Ability to complete a variety of related tasks and pro-actively solve problems
• Excellent Customer Service skills
• Organized and able to meet deadlines
• Ability to be flexible within the role
• Confident and highly motivated

Other preferred attributes:

• Experience managing projects and deadlines
• Experience developing and delivering processes to be used by others 
• Experience using project management software
• Experience with Microsoft Access a plus
• College degree or equivalent work experience
• Experience with Oracle
• Some experience with Salesforce or similar CRM

The pay range for this position is $40,000 - $50,000 depending on experience.

Additional Information

Why work at Informa:

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development 
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday! 
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service 
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration 
• ESPP - become a shareholder 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!

See how Informa handles your personal data when you apply for a job here: https://www.informa.com/talent/informa-applicant-privacy-notice/