Address
Form of workPosition Purpose
The Sales Manager, reporting to the Head of CBHL, has day-to-day responsibility for the sales direction of the Capital Bank Home Loans (CBHL) division. The Sales Manager will work to increase the division’s footprint in the marketplace by partnering with other senior leaders to devise strategic sales strategies and executing them accordingly. The Sales Manager works hand-in-hand with the Head of CBHL and the divisions operational leadership to ensure delivery of a seamless customer experience. The Sales Manager serves as part of the leadership team of CBHL. The Sales Manager is expected to provide excellent customer service and leadership as well as manage his/her pipeline accordingly.
- Partners with the Head of CBHL to create and implement sales strategies that result in increased market-share for the Bank.
- Overall responsibility for managing the day-to-day sales activities of the division.
- Effectively recruits, coaches, manages and motivates a high-performance sales team.
- Provides sales training for all Mortgage Originators in compliance with CBHL policies and procedures.
- Effectively motivates all sales personnel to meet individual production goals and division production goals.
- Works with the secondary marketing manager ensuring products and pricing are competitive.
- Directly manages Loan Originators including career development, performance management and recognition.
- Partners with Human Resources and the Head of CBHL to create and implement effective incentive compensation plans.
- Works with internal partners to ensure all risk and compliance initiatives are executed properly.
- Represent CBHL in the market in a positive manner and network to create additional loan opportunities for the division.
- Ensures division profitability and margin targets are attained.
Minimum Education & Experience
- Previous and successful experience with running a mortgage sales Branch ($500MM+ in annual production) or a regional mortgage division.
- Ability and experience in setting and executing long-term strategic sales/growth plans.
- Previous experience with change management initiatives and the ability to execute accordingly.
- Understands product, pricing and mortgage compliance rules and regulations.
- Ability to coach, mentor, develop and lead a team of mortgage sales professionals.
Technical Knowledge and Skills
- Microsoft office software suite (Word, Excel, PowerPoint, etc)
- Encompass or similar mortgage software/workflow experience
- Excellent verbal and written communication skills.
- Advanced understanding of the mortgage file flow process.
- Formal sales management training.
- Understanding and knowledge of loan documentation and basic underwriting guidelines.
- Knowledge of mortgage lending procedures and regulations.
Other
Ability to travel as needed.
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
