Address
Form of workJOB TITLE:Sales Manager
REPORTS TO: General Manager
DRIVING POSITION: No
SUPERVISORY RESPONSIBILITIES: Yes
SUMMARY OF DUTIES:
Petland’s Sales Manager helps develop Petland’s Pet Counselors in a manner that supports Petland’s mission of matching the right pet with the right customer and meeting the needs of both, as well as by helping Pet Counselors enhance knowledge and enjoyment of the human-animal bond for existing customers. If you have a passion for animals, like to have fun, and would enjoy working for a great company that values the contributions of others, Petland is the place for you!
POSITION DUTIES AND RESPONSIBILITIES:
- Directly supervises store associates as it relates to sales and sales processes.
- Interviews, hires, and trains Pet Counselors and plans, assigns, and reviews employee performance in related areas of responsibility.
- Educates, motivates and develops Pet Counselors to provide great customer sales and service experiences during every customer interaction.
- Maintains a strong presence in our store, guiding Pet Counselors toward customer interactions, providing regular feedback on those interactions, and mentoring associates on an ongoing basis in a manner that best ensures their success.
- Helps Pet Counselors maximize customer counts, average ticket sales and dollars per hour.
- Monitors sales by department and sub-department as well as the ratios between pets and associated supplies.
- Helps staff maintain positive morale, reinforces the Petland culture, establishes and maintains positive community relations, and stresses the importance of all.
- Analyzes sales history and financial results with General Manager to determine course for continual improvement.
REQUIRED SKILLS:
- Attention to Detail
- Time Management
- Teamwork
- Customer Service
- Motivation
- Professionalism
REQUIRED EDUCATION AND/OR TRAINING:
- Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience preferred. Sales and Point of Sale (POS) experience preferred.
PHYSICAL DEMANDS AND WORK ENVIORNMENT:
- Standing –Continually required to stand
- Walking –Continually required to walk
- Sitting - Occasionally required to sit
- Travelling – Occasionally required to travel
- Finger Dexterity - Continually required to utilize hand and finger dexterity
- Climb, Bend, Balance, Stoop, Kneel or Crawl - Frequently required to climb, balance, bend, stoop, kneel or crawl
- Talking/Hearing - Continually required to talk or hear
- Visual Accuity - Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Lifting/Pushing/Carrying – Occasionally required to lift more than 50 lbs. at a time with frequent lifting, pushing, or carrying of up to 30 lbs.
EEO Statement: Petland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, pregnancy, national origin, age, mental or physical disabilities, military or veteran status, sexual orientation, or gender identity status.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Those applicants requiring reasonable accommodation to the application and/or interview process should notify Petland’s Department of Human Resources.
