Address
Form of work
SalaryAbout Command|Link
Command|Link is a global network, voice services, and IT security provider, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
Learn more about us here!
About your new role:
As a Solutions Architect/Sales Engineer for CommandLink, you'll become an integral part of a dynamic team dedicated to transforming the way mid-market and enterprise clients communicate and collaborate. With a focus on CCaaS, UCaaS, Microsoft Teams, and CommandDesk SaaS Ticketing solutions, you will play a pivotal role in steering the technical direction of our sales initiatives. You will be the cornerstone of our customer engagement strategy, working hand-in-hand with Channel Sales Executives to offer unrivaled technical and consulting expertise. Your role is pivotal in fostering robust relationships with sales directors, their channel partners, and our valued customers—both new and existing. This is a Full-Time, 100% Remote opportunity.
Key Responsibilities:
- Work as a technical Sales Engineering overlay building relationships with our Channel Sales Executives, their channel partners, and customers
- Drive voice/collaboration sales by owning the technical solution and trust with the customer from pre-sales to post sales.
- Engage with a diverse range of prospects and clients to align CommandLink’s offerings with their strategic business requirements, fostering a role as their go-to trusted advisor.
- Collaborate closely with our Product and Sales teams to refine and advance our product roadmap, ensuring that we stay ahead of market demands and customer expectations.
- Harness your in-depth knowledge of the contact center landscape to provide astute, business-driven consulting that enhances our visibility and distinctiveness in a competitive market.
- Navigate fluidly through the various stages of the sales cycle, from initial technical discussions and solution crafting to final delivery and optimization, ensuring a seamless client journey.
- Cultivate a customer-first mindset, passionately exploring how our solutions can generate tangible benefits for our clients, and working hand-in-hand with Sales to realize these opportunities.
- Take ownership of the technical facets of sales opportunities, driving home the value of our solutions and aiding the Sales team in converting prospects into satisfied clients.
- Conduct and oversee trial environments and demonstrations, ensuring that each step meets the prospect's unique business needs and goals.
- Lead informative webinars and compelling customer presentations that resonate and inform.
What you'll need for success:
- A profound grasp of CCaaS, UCaaS, Teams, and Ticketing systems, paired with a rich understanding of contact center operations and user workflows.
- An unmatched level of responsiveness to both internal teams and external clients, showcasing your commitment to exceptional service and support.
- Exceptional consulting and communication acumen, with a proven track record of building influential relationships across a diverse customer base, including high-level executives.
- Masterful presentation skills, adept at engaging audiences through a persuasive and educational “tell, show, tell” approach.
- Analytical and problem-solving prowess, with the ability to reverse-engineer customer issues to craft bespoke solutions that hit the mark.
- Autonomous and driven work style, characterized by a blend of initiative, creativity, and professional maturity.
Why you'll love life at Command|Link
Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients' success.
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
