AddressEBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
Your Opportunity
The Sales Engineer (a.k.a. Library Service Engineer / Solutions Consultant / LSE) is dedicated to increasing sales and adoption of EBSCO products in Türkiye & Albania through field Sales Engineering, customer satisfaction driven creative technical solutions, and post-sales customer nurturing activities.
The ideal candidate will have a strong computer science / computer engineering (Bilgisayar Mühendisliği) background and will have a track record of excellence in presenting technical details to a variety of audiences.
What You’ll Do
You will be the regional authoritative expert on technology aspects of platform functionality, markets, and trends. To achieve this, you will:
- Strive to be an EBSCO SaaS feature expert. Use the product(s) frequently and thoroughly. Continually increase your knowledge of the technology platform by participating in frequent internal technology trainings and product strategy sessions.
- Be the EBSCO technology champion for your region. Stay abreast of industry and technology trends. Conduct market research and competitive intelligence.
- Strive to be a FOLIO and library automation systems expert and act as a champion for the region and work closely with the Director of SaaS Innovation.
- Ensure the flow of feature enhancement requests from the field into Product Management and the Software Development Life Cycle (SDLC) process.
Pre-sales customer presentations, meetings, and RFIs/RFPs responses
- Present SaaS technology solutions as well as new releases and future features.
- Conduct pre-sales presentations, focus groups, and other consultative customer requirements-gathering exercises via frequent web-based and on-site sessions.
- Identification of Professional Services custom development requirements and implementation support.
- Through consulting efforts, establish detailed Statements of Work to ensure successful implementation projects.
Post-sales customer interactions
- Coordinate closely with our Implementation Project Management (IPM) team to ensure that the solutions you’ve designed will be implemented on time and to the client’s specifications.
- Collaborate with our Customer Satisfaction (Trainers / Support) Team to ensure well-maintained and functioning systems.
- Conduct post-sales nurturing activities for key accounts.
Your Team
You will be welcomed as a member of an experienced Sales Engineer team (Library Services Engineer) covering Europe, the Middle East & Africa. You will be responsible for clients in Türkiye & Albania.
As a team, we share a common interest in technology, customer excellence, and a desire to continuously improve & learn. There will be ample resources, tools, training, and support to ensure your success as a member of this team.
Additionally, you will closely collaborate with our Sales & Customer Satisfaction Team located in Ankara.
About You
- Degree in Computer Science / Computer Engineering (Bilgisayar Mühendisliği)
- Strong foundation in one or several programming languages and frameworks (Node.js, JavaScript, PHP, Python).
- 2+ year experience and excellence in presenting, as well as written communication, describing details for technology, Internet, or software application products to internal and external audiences and various levels of management.
- Ability to travel up to 50% of your time.
- Fluency in Turkish and English.
What Sets You Apart
- Two (2) plus years of experience managing discovery systems, link resolvers, and/or integrated library systems.
- Ability to multi-task and work independently is critical while maintaining team involvement and meeting deadlines and deliverables. Extremely organized, detail oriented, and accurate; with strong problem solving and analytical skills.
Other Information
- Male applicants should have completed their military service or be exempt.
- Driver’s license required.
- The interview language will be in English and Turkish.
- Please send your CV and letter in English
We work hard to embrace diversity, equity and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion
The EBSCO Way
At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture.
