Sales & Customer Service Representative

PMJ jewels has had the honor to be a part of several homes in USA. PMJ Jewels specialize in stringing black beads and white pearls, adding gold thread rope to gold necklaces. We provide all jewelry care services such as inspection, repair, restoring and cleaning, ensuring your jewellery is always in good hands. We require an experienced Customer Service person to join our dynamic team. As the Customer Service Representative you will be the face and voice of the company. You will provide information about our products and services, take orders and respond to customer questions.

Your Responsibilities include:-

Receive and respond correctly and professionally to all incoming phone calls and emails from customers

Answer customers questions and queries concerning our products and services

Provide product information and take sales orders via phone and emails

Answer customer queries regarding stock orders, special orders, back orders, repairs and returns

Work with production team in order to determine status of back orders and if rush orders and special requests by customers can be accommodated

Assists callers on various questions and assure they receive correct and prompt assistance

Follow up on all calls as needed to assure all calls have been received and handled in a timely manner

Provide prompt, courteous and superior services to our customers

Coordinate and assist with any order related issues with our regional Sales Representatives

Contact current and prospective customers about our jewelry products and marketing programs

Represent the company in a positive and professional manner at all times

Create and maintain positive relationships with customers

Requirements

Minimum of Associate or Bachelors Degree

Minimum of 2 years of previous experience as Customer Service Representative in the Jewelry Industry

Required to have excellent telephone and speaking voice with good grammar and enunciation

Ability to use Microsoft Office Applications (Word, Excel, Outlook)

Professional Email communications skills using MS Outlook

Experience using a Sales Order & Accounting software

Ability to work in a professional manner, self motivated and goal oriented

Polished and polite in interacting with customers, sales representatives and other associates

Communicate effectively both orally and in writing with good email corresponding skills

Strong interpersonal and communications skills

Detail oriented with excellent organization, management and follow-up skills

Must be able to handle multiple tasks

Must possess a great work ethic and have a desire to succeed!

Benefits

Competitive Salary commensurate with experience

Medical Health Insurance

Retirement Plan

Paid Vacation

Sick Leave