Job description
- Help clients understand the benefits of regular massage, skin care and stretch.
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
- Answer the phone and book spa appointments and sell retail products
- Up sell services and products including our wellness program.
- Providing outstanding Customer Service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Driving member retention through outreach via phone and email to current members.
- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
- Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
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Work Remotely
- No
- Flexible schedule
- Health insurance
Schedule:
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.