Retail Sales Associate

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Maintain outstanding customer service, generate sales, promote products and support the store management team.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
Provide a positive representation of Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to Manager on duty for follow up.
Communicate any merchandising, cost control or sales idea to Manager on duty.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Education/Training
High School or GED equivalent.
Experience
Retail experience preferred.
Physical Demands
Standing, walking, lifting (up to 60lbs) and climbing.
Evening and Weekend Hours may be required.
Full - Time and Part Time Hours Available
This position will require on going training.
Must pass drug screening.