Sales Coordinator & Production Support

Sales Coordinator & Production Support

direct2you

Englewood, CO

Job Description:

Do you thrive in a fast-paced environment and love helping people find the perfect solution? Are you passionate about building relationships and exceeding expectations? Are you highly organized, detail-oriented with a passion for supporting others and have a drive to succeed? If so, then a Sales Coordinator & Production Support role at direct2you might be the perfect fit for you!

About Us:

We are a direct mail marketing company located in Denver, Colorado, with over 30 years in the business. We are a full-service direct mail marketing company offering one-stop-shop convenience, effective mailing strategies using proven tactics, full graphic design services and back-end tracking capabilities. We offer premium products and connect businesses to their perfect customer through direct mail marketing campaigns. We provide the highest level of customer care and expertise that supports each of our clients.

About the Role:

As a Sales Assistant at direct2you, you will play a vital role in creating an exceptional customer experience and supporting our dynamic sales team, ensuring the smooth operation of the sales cycle. You'll be the talent behind the scenes, orchestrating tasks, managing data, setting appointments, conducting follow ups, and keeping everyone on track to achieve ambitious goals that drive sales. You will be responsible for assisting customers with their needs, providing product knowledge, and creating a seamless relationship between the sales team and the client. You will also contribute to our team dynamic by collaborating with other colleagues to ensure smooth operations.

Requirements:

• Outgoing & enthusiastic
• Self-motivator & goal oriented
• Team player & collaborator
• Professional & reliable
• Excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in MS Word, Outlook, Outlook Calendar & Excel
• Excellent communication and customer service skills
• Very organized – managing a flow for follow up calls and emails with current clients
• Schedule and Confirm appointments with existing clients
• Professional phone etiquette, reaching out to clients setting time for phone calls and going over the details of their program
• Strong phone presence is a must

• Use our CRM Platform to set appointment, reminders & follow ups
• Actively listen to customer needs and understand their requirements to offer recommendations.
• Demonstrate comprehensive knowledge of our products and services, features, and benefits.
• Assist customers, explain how our programs work, and answer any questions they may have.
• Upsell and/or cross-sell relevant products and services to increase customer satisfaction and sales.
• Build strong relationships with customers, fostering loyalty and repeat business.
• Provide outstanding customer service, resolving any issues or concerns promptly and effectively.
• Collaborate with other team members to achieve department goals and maintain a positive work environment.
• Perform other duties as assigned.
• Ability to work in a fast-paced environment
• Ability to learn new information quickly and effectively.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to go the extra mile.

Qualifications:

• 3+ years’ experience in a similar role
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a proven ability to build positive relationships.

Position Offer:

• Start date: February 12th, 2024
• $23-$25/ hour based on previous experience
• Inside Office Position M-Thurs. (Remote Friday’s)
• 40 hours a week

Training & Performance:

• You will train with both the administrative and sales team.
• Our Trainer will guide you through the fundamentals of the business so you can easily navigate all platforms.
• You will be given a 30, 60, 90-day review to determine whether this is a good fit for you and the company.
• Each month over 90 days, we will outline the month’s objectives and make sure we are on target to achieve current goals.

Company Culture

Here at direct2you, the culture is autonomous, hardworking, honest, and reliable. We are a group with integrity, small but mighty, experienced and dedicated. We work diligently towards the success of our clients and our company. We take our work seriously while having fun. We are looking for positive, adaptable, and innovative critical thinkers. The team is always willing to support and help each other in the workplace.

The Atmosphere

This position is a strictly in-office position. At the office, we provide beverages, snacks and staff lunches are provided periodically.

Benefits:

We offer full benefits to full-time employees after 90 days of employment. The benefits include 2 weeks paid vacation, 6 accrued personal days, 8 office closed holidays, dental, vision & health insurance. 401k, FSA, life insurance & short and long-term disability & our wellness program. We also offer team building events.

To Apply:

Please submit your resume and cover letter to courtney@d2upostcards.com We look forward to hearing from you!

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Meticulous Organization
• Loves working with people
• customer service
• data entry

Experience:

• Sales Assistant: 3 years (Required)

Ability to Commute:

• Englewood, CO 80112 (Required)

Work Location: Hybrid remote in Englewood, CO 80112