Sales Coordinator and Scheduling

Job Requirements:
We are looking for a professional who is highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include:

• Experience in home maintenance project estimating is a BIG plus!
• Construction / trades knowledge is a real plus
• High school diploma or GED
• 1-3 years of scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Great multitasking and prioritization skills
• Exceptional communication skills

Job Responsibilities
The Sales Coordinator and Scheduler is the primary person who answers the phone to discuss our services, prices and availability. Every effort to assist new customers in understanding how we work is expected during each conversation. Once a complete understanding has developed that we work time plus materials, each customer is to be scheduled with a brief description of the type of work, the correct Craftsman or Craftswoman, and an exact date and time when work is to be performed. This information is passed along to the Craftsman or Craftswoman in the field the night prior. Every effort to assist the Craftsman or Craftswoman during this project is to be made from the office.
Sales Coordinator and Estimator Duties include the following:

• Schedule all work within Dispatch.me.
• Be sure to input important notes about the job in the notes field of Dispatch.me in order to let the Craftsman or Craftswoman know as many details about the project as possible prior to the night before call.
• Check in paperwork as it comes in from the field.
• Handle rescheduling as directed from the field.
• Continually check voicemail for calls that may have slipped in during other conversations.
• Return all phone calls within the day.
• Solve operational problems as they happen.
• Keep notes on ways to make your position more efficient.
• Management of referral partners generating answers at our fingertips for a variety of projects we don't handle.
• Office-to-customer communication, including phone calls, letters, and follow-ups.
• Assistance with all areas of organization in the office including filing, letters, and whatever comes up in the day of business.
• Phone system and associated problems are to be handled promptly.
• Check email daily and respond.

Benefits:

• Vacation
• Holiday Pay
• Health Insurance
• 401k
• Annual Performance Reviews
• Advancement Opportunities

Pay and Hours:

• Competitive pay starting at $18.00 per hour
• Office hours are Monday-Friday | 8:00am - 5:00pm
• This is a full time position

Build fun and rewarding career with an industry leader!
Apply now!
https://ace-handyman-services-west-st-louis-county.careerplug.com
Compensation: $18.00 - $20.00 per hour
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.