Sales Coordinator

POSITION TITLE:Sales Coordinator

REPORTS TO: Sales Manager / Director of Sales / General Manager

POSITION SUMMARY:

This vital part of our team combines both administration and sales, and will support the sales team in booking and organizing group and transient business.

DUTIES AND RESPONSIBILITIES:

• Answer phones and speak with walk-in guests with an upbeat and engaging energy.
• Conduct tours of the hotel and meeting space and expose clients to facilities and services; work to book qualified potential clients.
• Negotiate room rates and other hotel services. Advise hotel management of booked groups and negotiate contracts and agreements with clients and vendors with the assistance of the Senior Hotel Management team. In addition, the Sales Coordinator must assist the client in planning - coordinating and assuring that all requirements are communicated and completed to the clients’ specifications.
• “Hold hands” with groups and group contacts from the first introduction until after the group departs. The #1 point of contact for groups.
• Consistently and effectively communicate with all team members. The Sales Coordinator is the liaison between other departments and clients. Collaboration with other departments is an important responsibility for Sales Coordinators in order to ensure guests have a seamless experience; from the first call they make to the hotel, to the end of their event. The Sales Coordinator must also work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
• Notify/coordinate customer specifications with other departments and quickly and efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Maintain accurate, organized and legible records and files.
• Reach individual booking revenue goals by selling, negotiating, prospecting and marketing the hotel on all social media channels. The Sales Coordinator must also complete the contracts, proposals, rate agreements, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.
• All other duties as assigned/required.

POSITION REQUIREMENTS:

• Must be able to communicate in English both written and verbally.
• Must be able to lift 20 lbs.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Orlando, FL 32819: Relocate before starting work (Required)

Work Location: In person