AddressWho we are
Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
The opportunity
POSITION SUMMARY
The Sales Operations Coordinator is a liaison to Sales team ensuring all requests are handled efficiently and with importance. A detailed oriented individual who follows proper protocol and adheres to regulatory compliance and credit requirements to reduce risks to the customer and organization while onboarding new customer accounts and maintaining existing customer records. The individual will collaborate cross-functionally to ensure data integrity, problem solve and for process improvement. The individual will also work on a variety of high-level projects.
The hours for this position are M-F 9a-6p.
ESSENTIAL AREAS OF RESPONSIBILITIES
• Carry out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.
• Interpret and closely follow instructions and procedures.
• Handle the intake of new customer applications and communicate process requirements and status updates internally and externally, via written and oral communication methods.
• Responsible for storing, keeping track and routing customer applications to appropriate departments and team members, timely and accurately.
• Provide excellent customer service to internal and external partners and customers.
• Responsible for managing and analyzing departmental reports and audits.
• Work with Regulatory Compliance team to ensure all accounts are setup in accordance with regulatory requirements.
• Assist with detailed customer research in preparation of new customer onboarding.
• Assist with maintaining and updating customer account records including but not limited to, billing address, billing contact information, payment method, Saturday delivery, shipping routes and customer account status (reactivate, inactivate, deactivate).
• Assist with working with Credit and A/R teams for appropriate handling of new and existing bill-to accounts.
• Assist with onboarding new customer accounts for Pharmacy, Andameds and Corporate divisions, including mass uploading records, as required.
• Assist with maintaining and updating customer HIN information in the system and working closely with sales representatives to ensure customers are obtaining/updating HIN information with HIBCC as required.
• Perform other duties as assigned.
Your experience and qualifications
Education/Certification/Experience:
• Highschool diploma or equivalent combination of experience, training and/or direct work-related experience.
• Bachelor's degree preferred.
• Minimum 2+ years of account maintenance, data entry and analytical experience preferably in pharmaceutical industry.
Skills/Knowledge/Abilities:
• Ability to handle multiple tasks simultaneously.
• Ability to adapt to changes and shifting priorities.
• Ability to meet tight deadlines and remain calm and focused in high demanding situations.
• Ability to manage a high volume of tasks effectively.
• Ability to work independently and as part of a team.
• Business English proficiency (spelling, grammar, and punctuation).
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Problem-solving attitude.
Enjoy a more rewarding choice
We offer a competitive benefits package, including Medical, Dental, Vision, and Prescription coverage starting on the first day. We also offer Disability and Life Insurance, Paid Time Off, 13 paid Holidays, 6% match on the 401(k), Employee Stock Purchase Plan, and Tuition Assistance.
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Important notice to Employment Agencies - Please Read Carefully
Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
