Sales Coordinator

The Sales Coordinator is responsible for a variety of tasks to support the Sales efforts at the hotel and reports directly to the Sales Manager.

Responsibilities:

1. Effectively prioritizes and manages a varied workload to meet deadlines.
2. Prepares and distributes correspondence relevant to group sales, including booking notices, letters, contracts, proposals, site tour notifications, amenity cards, expense reports, and general administrative paperwork for assigned managers, while ensuring all correspondence is 100% accurate.
3. Must have thorough knowledge of Delphi.fdc data entry, standards, function and booking/blocking of space.
4. Works proficiently and quickly with daily use of Delphi.fdc.
5. Maintains account files, ensuring content such as contracts, contract addendums, post-convention reports and client correspondence is current, and arranged as specified in the standard operating procedures (SOPs).
6. Coordinates general office functions, such as inventory & stocking of supplies.
7. Ensures that all business inquiry calls are given the highest priority and meet the RAR Hospitality standards of intensity and sense of urgency.
8. Utilizes the sales inquiry form and is able to qualify business by telephone, gathering basic pre-screening information from the client and quickly develops rapport to create a positive first impression.
9. Ensures messages are delivered to the appropriate person in a timely manner, including name and phone number of caller, date and time call received, as well as relevant information shared by caller.
10. Assists sales managers with the logistics of pre-planning and implementation of site inspections, including but not limited to, ordering of specialty amenities, coordinating printing, purchasing gifts, room inspections and working with operational departments to ensure all aspects of the site inspection are “client ready”.
11. Assists sales manager with logistics of pre-planning and post-trip follow up for sales trips and client events.
12. Has a complete understanding of the phone system, office telephone procedures, and standards.
13. Understands the advance deposit procedures and accounting standards related to groups.
14. Receives group and catering leads from multiple on-line channels and quickly is able to assess and assign to the appropriate manager.
15. Is familiar with all resort services/features and local attractions/activities to respond accurately to any guest inquiry.
16. Performs other duties as assigned by management.
17. Complies with all uniform and grooming standards.

Qualifications:

• Proficient computer skills are required; Delphi.fdc, OnQ, PMS system, Cvent, Microsoft Office, Excel, Word, etc.
• Must have excellent written and oral communication skills in fluent written and spoken English
• Must have proven customer service ability, including handling complaints
• Experience in a sales environment is required
• Hospitality experience required
• Four year college or university program certificate preferred; or two to four years related experience and/or training; or equivalent combination of education and experience required.

Benefits:

• Comprehensive health, dental and vision insurance
• Retirement savings plan
• Personal time off
• Professional development opportunities

Ready to take the plunge and dive into this exciting role? Send your resume today! We can't wait to hear from you!

We are an Equal Opportunity Employer.