Sales Consultant

Showroom Sales Consultant

Job Summary:

Serves residential and trade customers as a liaison between plumber and homeowner while meeting or exceeding company sales and profit goals.

Essential Duties and Responsibilities:

• Meet or exceed the expectations of our customers by providing a positive customer experience.
• Assist walk-in showroom customers with solutions for plumbing needs and project design.
• Answer phone calls coming into the showroom by providing support and solutions for service requests.
• Accurately tracks all quotes, closing ongoing quotes and additional sales projects.
• Manages all bids, open orders and shipping to ensure optimum efficiency and while providing proactive and on time deliveries.
• Ensure updates are made to showroom products, changing product and design trends, through focus on constant training and industry education.
• Resolve customer concerns and inquiries with solutions and a focus on exceeding expectations.
• Establish new business beyond current accounts through outreach to builders, designers, architects, and other potential customers.
• Meet or exceed sales and profit margin goals, with a focus on long term growth through relationship development, client retention and superior service.
• Maintain standard operating procedure within the showroom, ensuring displays, literature are up to date and the showroom is presentation ready at all times.
• Participate in activities and meetings that potentially will increase sales, including promotions, special events, networking groups and experience trips.
• Participate in marketing activities to include advertising, market expansion, relationship development, philanthropy, team building and showroom events.
• Partner with service plumbing team on education to ensure showroom products are being utilized when possible.
• Represent Swick and the Superior Showroom as a brand ambassador with our business partners and related professional organizations.
• Meet standards for showroom best practices and client service expectations.
• Regular and predictable attendance.
• Work safely.

Knowledge, Skills, and Abilities:

• Strong knowledge of plumbing products and their applications. Experience with decorative plumbing brands is preferred.
• Effective interpersonal, customer service, selling, communication, organization, administrative, negotiation, teamwork, and stress management skills.
• Strong attention to detail.
• Ability to demonstrate engagement and excitement about products and assisting clients to understand and exceed their needs.
• Maintain professional image as a representative of the company in accordance with the dress code policy.
• Availability for occasional day, evening, weekend, and overnight travel.
• Ability to read and interpret documents, such as operating and maintenance instructions and procedures manuals.
• Ability to calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume.
• Working knowledge of Microsoft Office products.
• Ability to operate standard office equipment.
• Ability to effectively manage multiple tasks, priorities, and deadlines and easily adapt to changing situations.

Education and/or Experience:

• High School Diploma or equivalent; or
• Six months to a year of related experience and training; or
• Equivalent combination of experience and education.

Pay:

• $15.50 per hour
• 7% commission on GP
• $100 monthly bonus if sales plan is reached.

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: 32 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Travel reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• Monday to Friday
• No nights
• No weekends

Travel requirement:

• No travel

Ability to Relocate:

• Marquette, MI 49855: Relocate before starting work (Required)

Work Location: In person