Sales Consultant - Aesthetics

Cosmetic Physician Partners is building a premier network of physician-led aesthetic clinics throughout the United States. We are seeking a Patient Care Coordinator for our partner clinic, Plastic Surgery Associates and Allegro MedSpa in Santa Rosa, CA.

To spark a relationship and bond with patients inquiring about our surgical services. Through warmth, compassion, and empathy, find out patients’ personal internal motivation for seeking our services and guide them from first contact to scheduling their surgery and celebrating their results. Our talented internationally renowned surgeons and excellent care team are dedicated to helping their patients achieve their goals. Join our fast-paced environment with a dynamic team that works together to provide exceptional patient care.

Performance Profile:

• Primary objective: grow surgical revenue 12% year over year.
  • Bond with patients through empathy and compassion. Decisions are based on emotions, and we want patients to feel how much we care, beginning with the initial contact.
  • Overcome objections by solving problems. We do not talk people into having surgery, but those who will have surgery somewhere should feel the care we extend to our patients by helping them overcome scheduling, financial, and recovery challenges.
  • Take an interest in patients who don’t book to keep them in our practice family.
  • Go the extra mile to set our practice apart from the rest.
• Use conversion rates to identify bottlenecks.
  • Monitor the Customer Relationship Management data, patient reviews, conversion rates, and other feedback to identify where we excel and areas to improve as we continuously strive to be better.
• Establish value in our services. Our practice invests in staff training and facility safety, which is expensive. We compete on excellence, not cost, and the patients must feel that through the bonding process.
• Touch base with patients after surgery and celebrate their results. Your relationship is the glue to this practice. You are their supporter and their cheerleader.
• Manage patient flow for a seamless experience from initial contact to postoperative care.
• Coordinate patient appointments, surgery scheduling, and follow-up care with precision and empathy.

Competencies

• Strong interpersonal skills: Is great at nurturing long-term patient relationships.
• Warm, compassionate, and loves to help people: Loves to make others smile and feel good about themselves.
• Listens, but can take control of the conversation: While being an empathetic listener, is adept at taking control of the conversation like an excellent radio host.
• Efficiency. Able to produce significant output with minimal wasted effort.
• Honesty/integrity. Acts ethically, earns trust, and maintains confidence. Does what is right, speaks plainly and truthfully.
• Organization and planning: Plans, organizes, and schedules efficiently and productively. Focuses on the key priorities to develop relationships with patients and achieve goals.
• Follow-through on commitments: Lives up to verbal and written agreements.
• Intelligence and curiosity: Learns quickly. Absorbs new information, seeks out ways to improve skills, and improves through training opportunities.
• Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
• Proactivity: Foresees challenges, solves problems, and develops plans with directors. Brings new ideas to the company.
• Adheres to the company mission and values: We strive to add joy to our patients’ lives through genuine caring, generosity of spirit, and the quality of our work.

VALUES

• Kindness and compassion toward all
• Attention to detail in all aspects of our practice
• High standards and ethics
• Safety of our patients
• Ongoing education for our entire staff to be our very best

Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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