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Form of workJob Description
Purpose: The primary responsibility of a Sales Consultant is to maximize occupancy and rental rates by providing exceptional customer service and demonstrating outstanding sales presentations. The Sales Consultant is the initial representative of the community.
Authority Level: The Sales Consultant is supervised by the Sales Manager, Property Manager and the Assistant Property Manager. When these supervisors are not present or available during any normal period of operation, the Sales Consultant is responsible for the general functions of the Rental/Leasing Office. Physical Requirements: The Sales Consultant must be able to ascend or descend multiple flights of stairs and inspect and present locations where sidewalks or walkways are not provided.
General Responsibilities
1) Maximize apartment occupancy through the leasing of available apartments while conforming to established rent structures and/or existing rent promotions.
2) Maintain an average closing ratio of 35%, and a phone to on-site visit conversion ratio of 50% by demonstrating the apartment and community amenities to prospects and utilization of assertive and aggressive sales techniques.
3) Regularly complete competitive market analysis including monthly market survey.
4) Prepare the office, amenities, and common areas daily for leasing. This includes daily inspection of presentation area and tour route for cleanliness, appropriate music, refreshments, a-frame and balloons.
5) Daily inspection of model and target apartments.
6) Accurately account for traffic, advertising, and marketing sources by completing applicable information in Yardi daily.
7) Daily review of E-Mail leads, Yardi traffic and Call Source data; Respond to all email leads within 4 hours; follow up with all prospects within 4 hours, and enter all information into Yardi daily.
8) Process all applications within 24 hours and accurately complete all leasing paperwork upon application approval by supervisor.
9) Compile lease packages and move-in packages prior to move-in.
10) Conduct new resident orientation to include lease and move-in package review and apartment inspection.
11) Apartment quality control; inspect all apartments prior to move in and report deficiencies, immediately.
12) Facilitate monthly outreach and follow up on corporate leads.
13) Comply with all RMS rental policies as outlined in the Operations Manual.
14) Comply with all Fair Housing and Equal Housing Opportunity standards as required by federal, state and local jurisdictions.
15) Attend all seminars, classes, and community team meetings as instructed.
16) Assist, as needed, during community emergency situations (example: snow, fire, flood and natural or man-made disasters).
17) Other duties as assigned. This position will require Saturday and Sunday hours and additional hours MondayFriday, as needed.
Required Experience/Skills
1) Previous sales/marketing experience.
2) Excellent interpersonal, verbal, and written communication skills.
3) Self-starter, detail oriented with ability to organize and prioritize work independently.
4) Excellent customer service skills.
5) Excellent computer skills; Word, Excel, Publisher, and Internet.
6) Excellent presentation skills and creative ability.
Note: These characteristics are not in any specific order of importance, and all functions of this position may not be included. Some candidates for this position may not possess all of the above mentioned qualifications and will be considered for employment based on previous background and experience.
Required Education
High School Diploma required.
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other functions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Management has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reasons.
