Night Clerk

Job Description: Night Clerk

Position Summary

The Night Clerk is an integral member of our team and joins us in fulfilling the mission of investing in communities through compassionate relationships and accessible housing by ensuring the guest’s needs are met during the shift and the property is respected and maintained to hotel standards. Assisting guests with room lockouts, promptly addressing any facility issues, and consistently providing guests with a staff presence through frequent monitoring are a few of the many job functions this person will perform onsite at the San Angelo Lodge and El Patio. This person should be a proactive problem solver with excellent communication skills and a strong commitment to a positive guest experience. In between hourly observational property walkthroughs, reporting, and serving guests, this person will clean vacant rooms and perform light maintenance in vacant rooms. Success will be achieved in this role by adhering to the Core Values of excellence and integrity in all business pursuits and operations, extraordinary hospitality and generosity, wise stewardship and improvement of assets, and growth and expansion of the portfolio, generational lifechange through valued partnerships, teamwork, creativity, and flexibility.

Reports to:

Hotel Manager at San Angelo Lodge

Essential Job Functions

• Monitor the premises to maintain a safe, secure, and family friendly environment for guests, employees, and property.
• Perform hourly walking patrols through the hotel premises including public areas, guest floors, parking lots, and back-of-house areas, to deter and detect any suspicious activities.
• Respond promptly and professionally to all guest requests, including lockouts, lost keys, and maintenance emergencies.
• Offer guidance and support as necessary to guests who have safety concerns.
• Investigate and report any incidents, accidents, or violations that occur on the property during the shift through the reporting and documenting process.
• Appropriately know when to call law enforcement if needed and be able to professionally work with police and sheriff office
• Collaborate with other hotel departments, such as front desk, housekeeping, and maintenance to provide an excellent guest experience during the shift.
• As part of and during each shift, wash and fold laundry, restock the housekeeping closet, perform light maintenance tasks, and clean vacant rooms.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry items weighing up to 50 pounds for short distances.
• Perform housekeeping duties such as making beds, scrubbing, sweeping, and mopping floors.
• Perform light maintenance duties such as changing light bulbs, moving furniture, and picking up trash.
• Ability to work through the night Monday - Friday from 10pm - 6am.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for this position. Additional duties and responsibilities may be assigned by the supervisor as deemed necessary.

Qualifications and Skills

• High school diploma or equivalent; additional certifications and training preferred.
• Proven experience in a hotel or hospitality environment.
• Excellent observational skills with the ability to identify potential safety risks and take appropriate action.
• Strong communication and interpersonal skills to interact effectively with guests, employees, and external parties.
• Ability to remain calm and composed in stressful situations, responding quickly and efficiently.
• Ability to learn reporting and documenting procedures, emergency response protocols, fire safety regulations, and processes for laundry, housekeeping, and maintenance.
• Physical stamina and fitness to conduct hourly patrols and respond to property emergencies if necessary such as shutting off water valves.
• Proficiency in using security systems, such as CCTV cameras and access control systems.
• Computer skills to be able to utilize needed software and make keys.
• Discernment to know when a situation calls for emergency personnel, higher maintenance staff, or property leadership.
• Ability to take initiative, manage time, and work alone most of the time.
• Availability to work in shifts, including evenings, weekends, and holidays.

Work Environment

This job operates in a professional hotel environment and as such, a professional demeanor, communication style, and attire is required. This role routinely uses standard technology, such as computer software, email, and phone systems. It also involves regular walking to various locations on the property to inspect facilities. Vehicle required to drive between properties and respond quickly if needed.

Compensation range $9-11 hourly

Conclusion

This job description serves as an outline of the key tasks, responsibilities, and expectations of the Night Clerk. It is essential for the Night Clerk to uphold the highest standards of integrity, work ethic, and service to ensure the smooth operation of the hotels. The Night Clerk should be in agreement with the core values and mission of the company and ensure that both are represented with excellence through their words and actions.

Job Type: Full-time

Pay: $9.00 - $11.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Overnight shift

Work setting:

• In-person

Work Location: In person