Sales Associates-High End Wine Shop

Currently, we are looking for a customer experience-focused Retail Associate (liquor industry background a plus) to join our team in Fairfield County. This is for a permanent position only. We are not looking for seasonal help. The ideal candidate will have previous retail experience with a strong emphasis on exceptional customer service and be able to work 40 hours per week including weekends, nights and holidays. This position is eligible for overtime during the holiday season.

In addition, this position is responsible for increasing guest confidence and loyalty by promoting and executing consistent operation conditions, providing courteous, knowledgeable and prompt customer service while consistently maintaining a positive shopping experience.

This position offers great advancement potential for an energetic highly focused results driven individual!

Job requirements:

• Previous retail experience.
• Outstanding customer service and communication skills both in person in and on the phone.
• Must be proficient in handling money.
• Must be over the age of 18 years as mandated by the State of Connecticut.
• Must be able to perform long hours on their feet.
• Must be able to consistently and repeatedly lift up to 50 pounds.

Applicants are expected to work on the days leading up to all major holidays and in some instances the day of major holidays which include but are not limited to Thanksgiving Eve, Christmas Eve, New Year’s Eve, Easter, Memorial Day, Labor Day and 4th of July.

Job duties and responsibilities:

• Process payments including cash, credit or debit and gift card.
• All positions in the store will require light maintenance work, examples of which include but are not limited to cleaning, dusting, vacuuming and removal of garbage.
• Issue receipts, refunds, credits and change due to customers.
• Count money in cash draws at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering the establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods/services.
• Resolve customer complaints.
• Answer customers questions, and provide information on procedures or policies.

Compensation based on experience. Benefits include Medical Insurance, Paid Vacation, Industry Professional Education, 401K. We look forward to your application!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have reliable transportation?
• Tell me about a time you demonstrated leadership skills.
• Tell me about a challenge or conflict you've faced at work and how you dealt with it.
• What motivates you.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 5 years (Required)

Work Location: In person