Sales Associate - Full Time

Who We Are:

We are Wildfang. Started in 2013, we had grown tired of asking: Are real pockets revolutionary? Is it too much to ask for a button-up without boob gap? Why is the fashion industry still clinging to outdated gender norms that serve no one? In answering these questions, WILDFANG was born. We’re on a mission to rethink gender norms and how they show up in fashion. We embrace our masculine, our feminine, and our everything in between. We are a small, but fast growing DTC fashion brand famous for coveralls, blazers, and more available at our .com site as well as our 2 retail stores.

Who You Are:

In this highly dynamic and fast-paced environment, the WILDFANG SALES ASSOCIATE will be the key to our success as an omnichannel clothing brand as you drive the brand experience in our retail stores. You geek out about meeting new people and connecting them with clothes that will make them feel confident and powerful. You can create memorable experiences for our guests by fostering connection, building strong relationships, styling, sharing product knowledge and speaking authentically about our unique brand identity.

Responsibilities + Duties:

• Take individual ownership of your store’s success by welcoming visitors and creating excitement about our brand, product offering, community and value proposition.
• Help style walk-ins and appointments, both virtually and in-store by asking questions and responding to the guest’s needs with thoughtful product suggestions. You carry these interactions through to completion including facilitating the sale and/or post-visit follow-up communication (i.e. style/size choices, checking in after their special event, etc.)
• Proactive and reactive outreach to existing clients, this includes Endear, email, and phone.
• Engage with walk-in customers, always seeking opportunities to surprise and delight guests and exceed their expectations to drive sales.
• Find organic opportunities to increase a client’s engagement with Wildfang: encouraging guests to create an online customer profile, join our loyalty program, attend an event, follow us on social media, host a private shopping party for their friends, etc.
• Stay up-to-date on company communication, business priorities, store performance, new products, client initiatives and any additional info shared by your Store Leader(s).
• Support and accuracy with inventory management (receiving, processing, restocking)
• Follow the open & closing process including cleaning, disinfecting, replenishment, sizing, EOD reports, removing trash/recycling and other duties as needed to prepare for business.
• These processes will need to be maintained throughout the day

• Accurately and efficiently process guest transactions on POS including hand-carry, ship from warehouse, ship from store, refunds/exchanges, gift cards and more.
• Support in the execution of special events/experiences and enroll guests in attending.
• Support with visual merchandising/floor sets as needed
• Complete other additional projects or duties as required by the Store Leader(s).

Requirements:

• Has a passion for driving a seamless omnichannel experience for customers and being the IRL embodiment of the Wildfang brand.
• Has a growth mindset – understands that feedback is critical to success, is eager to learn and is open to change
• Believes in inclusive work environments & connection- builds relationships with their team, store managers, and customers. Adds to our culture in a positive way!
• Brings a mature and professional demeanor. Effective communication skills.
• Possesses strong business acumen and sound judgment
• Availability must reflect the needs of the business which may change from time to time. Availability needs include mornings, evenings, and weekends, and Wildfang reserves the right to make amendments to the schedule and/ or availability requirements. Please note time off is limited during busy times for our stores.
• Must be able to lift minimum 30 pounds
• Applicants are a minimum of 18 years of age.
• Prior retail experience is preferred but not required.

Benefits:

• Apparel discounts
• Wardrobe Stipend
• Eligible for Bonus
• Paid Time Off
• Medical, Dental, and Vision Insurance for PT & FT employees (17.5 hrs min)
• Short-term Disability, including maternity leave
• Retirement Plan
• Mission-driven
• Certified Climate Neutral

Wildfang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• This role is Full Time, we are looking for someone who is flexible and can work all Morning-Mid Day- Evening Shifts. Do you have open availability?

Ability to Commute:

• Los Angeles, CA 90026 (Required)

Work Location: In person