About the Role: We are seeking an experienced Sales and Service Product Owner to join our Gore Performance Solutions (GPS) Sales and Marketing IT Team. In this role, you will be working within the GPS Sales and Service agile team, accountable for the Workstream, which leverages Salesforce Sales and Service Cloud as its primary platform. The GPS Sales and Service team practices Scaled Agile (“SAFe”) methodologies. This role will be working as part of a Scrum team and will own the team backlog and be responsible for prioritizing and executing against that backlog based on a GPS Sales and Sales Operations overall vision.

This is a remote position, and you can work from home in most locations within the United States.

Responsibilities:

• Collaborate with GPS business and IT stakeholders on the execution of the GPS Sales and Service workstream, leveraging the Salesforce platform
• Lead a Scrum Team as Product Owner, partnering with a Scrum Master to ensure facilitation of all agile events and user story delivery
• Participate in Program Increment (PI) Planning events once a quarter as a lead for the GPS Sales and Service workstream
• Coordinate and lead discovery meetings with stakeholders, IT leaders and other Product Owners to understand the complex interactions between GPS Sales and Service with areas such as Ecommerce and adjacent and interdependent Products

Required Qualifications:

• Minimum 5 years experience with Sales Operations processes and Customer Relationship Management solutions
• Minimum 2 years experience with implementing or leading upgrades to Salesforce Sales and Service Cloud that align with defined business strategies
• Knowledge around CRM as a strategy and how Sales operations integrate with Service (call center support, call workflow, etc.)
• Familiarity with agile ways of working
• Strong business analysis, project management, and communication skills
• Ability & willingness to travel nationally and internationally 15%

Desired Qualifications:

• Bachelor’s degree
• Minimum 3 years of working in Scrum and holding a current Scrum Product Owner Certification
• Minimum 3 years of experience with Salesforce implementations
• Working experience/knowledge with SAP

Remote Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore’s remote working policies, from the country in which they are employed. For fully remote roles, the following locations are not eligible for new fully remote work arrangements: Alaska and Hawaii (for all roles), and Rhode Island (for wage/hourly roles only).

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact

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