Product Sales Support Adminstrator (Hybrid: Onsite And Remote)

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
Join Our Community of Food People!
JOIN OUR Community of Food People!
Ready to build a career with a company that's leading the food service industry?
Schedule
Monday - Friday. Work from home on Fridays!
8:00 AM - 5:00 PM
Our Product Sales Support Administrative Assistants make $28-$31/hour!
Benefits Day One! Medical, dental, vision, 401k, life insurance, strong safety culture, excellent local leadership, and much more!
BASIC PURPOSE
Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager, and Major Account Manager questions and requests promptly while utilizing detailed knowledge of U.S. Foods products, systems, and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
2. Resolve external customer and internal sales questions promptly, typically by phone, email, text, or other necessary means either by determining answers on your own or escalating to appropriate division / regional resources or external vendors, as required.
3. Become a subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
4. Execute sample policy to obtain samples for customers and/or Territory Managers
5. Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection, and substitutes.
6. Prioritize requests based on urgency and customer status.
7. Develop broker and vendor contacts along with using an internal resource pool to independently address and follow up on sales inquiries.
8. Develop product category knowledge to suggest substitute products when necessary.
QUALIFICATIONS
Education/Training: College degree or equivalent distribution or food service supply chain experience required.
Related Experience: Minimum 2 years of purchasing, merchandising, sales, or customer service experience is required, preferably in a food service distribution environment. Previous US. Food experience preferred. PRISM skills preferred.
Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, and analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, escalate, and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution-based attitude.
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In New York, the expected compensation for this role is $28.00 per hour. This role is also eligible for overtime compensation. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .
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