Sales And Marketing Coordinator

Part Time Position: 20 hours per week.

What you’ll be doing:

Exhibit responsibility for the administrative organization of the Sales and Marketing department and coordinating day-to-day activities such as initial inquires, entering database notes and compiling reports.

You will also be the point for coordination for onsite sales events.

How you’ll do it:

• Demonstrate that Pacific Retirement Services’ (PRS) Core Values—excellence, innovation, integrity, stewardship, compassion, and collaboration—are ingrained into all aspects of your role.
• Manage the Customer Relationship Management (CRM) database by streamlining documentation, forms, applicant lists, procedures and processes to ensure that the marketing department is operating as efficiently as possible.

• Assist Sales and operations teams with planning and executing sales events.
• Assist prospects and residents with documents throughout the move-in and move-out process, coordinating efforts and creating and providing notices with all associated departments including facilities, administration, resident services, dining services and Marketing department.
• Produce routine reporting that empowers sales activities and provides valuable information about customer preferences and objections. Complete market research and competitive analysis on a quarterly basis.
• Assist with general community inquiries by providing basic information and conducting introductory tours of the community as the first step in the sales process.

• Maintain accurate inventory of all Sales and Marketing supplies and brochures through organization, confidential file management, and communication with the Sales and Marketing Director when supplies are needed.

• Prequalify prospects and follow through until they are able to be assigned to a Sales Counselor.
• Utilize CRM software to enter and schedule marketing leads as needed.
• Create, update and maintain Applicant List, Wait List and depositor files.
• Schedule activities and follow-up communication to prospects and residents after tours and events, recording the communication in RHS.
• Attend mandatory in-service meetings and complete Relias classes as scheduled.
• Be aware of changes in health and safety regulation and changes in employee policies and emergency procedures.
• Shadow the Sales and Marketing Director and Sales Counselor(s) to learn the core functions of those roles as they relate to the overall sales process and your responsibilities.
• Ensure required documentation is accurate and complete throughout the Sales and move-in process.
• Perform other duties as assigned.

Core Competencies:

Balances stakeholders

Business insight

Customer focus

Drives engagement

Drives results

Instills trust

Resourcefulness

Cascade Manor Benefits:

• Generous PTO (paid time off) plan
• PayActiv (early wage access)
• 401(k) with 4% match
• Employer-contributed retirement plan
• Complimentary shift meal
• Complimentary LTD Bus Pass
• Access to our fitness center and indoor pool
• Education Reimbursement Program
• Employee Assistance Program and more

About you:

• Minimum of 1 year's experience in sales or a related field.
• Bachelor’s degree in business, communication, marketing or related field is preferred.
• Ability to continuously balance competing priorities while providing exemplary customer service.
• Computer skills, including proficiency in Microsoft Office programs, customer relationship management software and social media platforms.

Additional attributes to be a top performer:

• Possess a positive attitude, an attention to detail and enjoy interfacing with employees and residents.
• Initiate projects and assignments that challenge your skills and knowledge, while still contributing to company goals.
• Consciously seek out quality improvement in your work, relationships and processes.
• Organized, and friendly and helpful to all internal and external customers.

How we’ll help you succeed:

• The Sales and Marketing Director will work with you to develop a career path plan with goals and performance expectations in mind. This will be supported by regular reviews of objectives, accomplishments and growth opportunities.
• Managers will delegate to you various projects and stretch assignments to test your abilities and provide development opportunities.

Who you’ll be working with:

• This position has regular interaction with employees, residents and prospective.
• Incumbent must have tact, diplomacy and good communication skills.
• Must keep all prospective resident information confidential.

THE FINE PRINT

Position Type/Expected Hours of Work:

This position is non-exempt. Hours to be assigned. Work Hours shall remain flexible to meet the needs

of the community, its programs, employees, and operations.

Who you’ll report to:

This position reports to the Sales and Marketing Director.

Who will report to you:

This position does not have any supervisory requirements.

Physical Demands/Work Environment:

The majority of your work is sedentary. Some walking, bending, stooping, twisting, reaching, and

handling will be required. Occasional light lifting up to 20 pounds may be necessary. You will have

frequent communication with coworkers and/or residents and must be able to accurately and timely

exchange information in these situations.

May remain in a stationary position, often standing or sitting for prolonged periods.

May have repeat motions that include wrists, hands and/or fingers.

May spend extended hours standing or walking regularly.

May spend extended hours in front of computer screens.

Safety:

All employees are responsible for complying with PRS/community safety policies and procedures, and shall take the necessary measures to ensure a safe environment for themselves, coworkers,

residents/patients, contractors/vendors, and visitors.

You may also be asked to participate as a member of the Safety Committee.

Leadership members are responsible for the safety and health of all employees

within the department.

Responsibilities include: the promotion of safety awareness, selecting a

departmental member to participate on the safety committee, participating in routine environmental safety surveys, conducting prompt accident investigations when accidents occur, and providing specific safety and health training to your departmental members to comply with state and federal safety regulations.

Whenever condition(s) exist that pose immediate threat to life or harm, as a leader, and if it

is safe to do so, you will take action to alleviate such a threat.

Blood-borne Pathogen Job Classification:

Category III: Employees whose job normally does not bring you into contact with the bodily secretions of

others. Exposure would be rare and limited.

HIPAA Requirement:

Maximum: Potential access and potential awareness of any protected health information no matter the

format (electronic, physical).