Sales and Leasing Consultant

Responsibilities :

Consistently Meets or Exceeds Client Retention Objectives:

• Source clients by accessing Dealership CRM and evaluating potential opportunities of clients that could generate a trade-in sale.
• Generate sales lead; make contact with clients that have the possibility to exchange their vehicles, assess their current needs, and provide appropriate recommendations.
• Set appointment with trade-in clients for trade evaluation and assist clients with product knowledge to facilitate the customer’s selection of a replacement vehicle that best meets their need.
• Identify and introduce the clients with interest in a vehicle to the Sales Consultant that is best able to assist him/her with a vehicle demonstration and finalization of the sales transaction.
• Solicit dealership purchase of client’s vehicle if client has no interest in another vehicle.
• Consult with the Finance department to explore possibility of presenting extended service contract coverage once illegibility has been verified and present clients with extended service contract options.
• Follow up with clients after their visit to assess their experience, thank them and invite them back to Infiniti/ Nissan of Thousand Oaks for their next purchase.

Consistently Meets or Exceeds Sales Objectives:

• Develops, implements, monitors, and adjusts sales goals (financial and volumes) with sales management to achieve personal and Company sales objectives; reviews and analyzes actions at the end of each day, week, month, and year to determine how to plan more effectively in the future.
• Consistently meets or exceeds the goal of satisfying the transportation needs of our Clients.
• Proactively works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings.
• Sells, leases, delivers a pre-agreed upon monthly minimum amount of vehicles.
• Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot.
• Consistently assists each Client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment.
• Offers test drives to all Clients; strictly follows Company policies and procedure regarding test drives; prior to test drive, obtains proper identification from Client.
• Knows, understands, and strictly follows all Company, local, state, and federal, policies, rules, and regulations regarding automobile sales.
• Knows and understands equity and values; fully capable of explaining depreciation to the Client.
• Consistently ensures that a member of the sales management team has the opportunity to meet each Client.
• Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager), along with properly completed paperwork, such as, but not limited to, insurance information and title.
• Consistently ensures that all sales orders are completed and paperwork is processed in accordance with established Company policies and procedures.
• Prior to Client arrival, ensures sold vehicle is ready for delivery.
• Delivers vehicle to Client; ensures that the Client fully understands the vehicle's operating features, warranty, and paperwork.
• Introduces Clients to Service Department Team; emphasizes to Client the quality and efficiency of service repairs and maintenance available in the dealership's service department; schedules first service appointment.
• Consistently follows up on all post-delivery items, such as, but not limited to, tag/title work, "we-owes," and special requests, to ensure that we continue to meet or exceed Client expectations.
• Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients.
• Adheres to the Company requirements for fully and effectively utilizing the Customer Relationship Management (CRM) tool; maintains a Client follow up system that encourages repeat and referral business and contributes to Client satisfaction.

Qualifications :

• Driver License Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record
• License; Required: Current California Sales License.
• Experience; Ideal: Previous experience as a Sales Consultant or similar positions in Automotive, Retail, Sales, Hospitality, industry/ies.
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills

Degree/Diploma : High School Diploma/GED : Desired Licenses Required : Valid CA Driver License, Valid CA Sales License

Job Type: Full-time

Pay: $16.50 - $27.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Monthly bonus
• Performance bonus

Ability to Relocate:

• Westlake Village, CA 91362: Relocate before starting work (Required)

Work Location: In person