Sales Administrator

Role and Responsibilities:

As a Sales Administrator, you will play a pivotal role in supporting the VP of Sales and the sales team in all quoting aspects, customer requests, and various administrative tasks. You will be responsible for ensuring the smooth operation of the sales department by maintaining accurate records, responding to customer inquiries, and providing essential administrative support. Your attention to detail, excellent communication skills, and ability to work efficiently are crucial for success in this role.

KEY RESPONSIBILITIES

• Client Communication: Contact clients to obtain missing information, clarify details, and promptly respond to queries, ensuring a high level of customer satisfaction.

• Sales Reports: Develop monthly sales reports to help monitor performance and identify opportunities for improvement.

• Customer Feedback: Act as a conduit between customers and the internal team by conveying important customer feedback and insights to aid in product and service improvement.

• Product Knowledge: Stay up-to-date with new products and features to provide accurate information to clients and assist in the sales process.

• Quoting and Worksheet Management: Create and manage worksheets and customer quotes, ensuring accuracy and timely completion, while maintaining organized records.

• Database Management: Manage and maintain databases, ensuring that all information is up-to-date and accurate to support sales activities effectively.

• Customer Support: Respond to customer inquiries and complaints with professionalism and a commitment to excellent customer service, resolving issues in a timely and effective manner.

• Team Support: Assist the sales/Account Management/Project Management team with ad-hoc tasks as required, contributing to the overall efficiency of the sales department.

• Administrative Support: Provide administrative support to the sales team, including managing calendars, scheduling appointments, and preparing reports and presentations for sales meetings and presentations.

• Effective Communication: Collaborate and communicate effectively through email or team collaboration tools to ensure projects are completed on time and to a high standard.

Qualifications and skills:

• Excellent written and verbal communication skills.

• Strong organizational and time-management skills.

• Attention to detail and accuracy in data entry and reporting.

• Ability to handle customer inquiries and complaints professionally and empathetically.

• Team player with a can-do attitude and the ability to work in a fast-paced environment.

• Strong problem-solving skills and adaptability.