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Our Mission: Develop a world-class team, exceptional customer-centric experience, and market-leading technology that empower our clients and partners to protect and grow their brands.
What We Deliver: TrackStreet has built an industry-leading SaaS (Software as a Service) platform that leverages the power of artificial intelligence and automation to radically reduce brand/pricing policy violations and deliver actionable market data that strengthens customer relationships, drives sales, and builds the bottom line.
At our core, we believe that when our customers are successful, so are we. That’s why we spend our days creating solutions to complex and painful problems; problems humans just can’t solve on their own, so that our clients become empowered to be more productive and more powerful in what they do.
We combine world-class technology with world-class people to be your world-class partner. We look forward to showing you why we’re the best.
THE OPPORTUNITY
We are currently hiring an Operations Administrator to join our Operations department. You will play a key part in ensuring a successful onboarding for new TrackStreet clients and establishing the solid foundation that drives our clients’ future successes.
RESPONSIBILITIES
- Utilize project management tools to track and meet deadlines, ensuring the team's tasks are well-coordinated.
- Understand, troubleshoot, and demonstrate company products, services and systems.
- Gather, analyze and process client data to customize products to user needs.
- Complete assigned tasks in an organized manner to ensure project deadlines.
- Assist team members in organizing their tasks and meeting project deadlines through guidance and support.
- Work in a team environment and partnered with department managers.
- Coordinate client project needs between members of the team and other departments.
QUALIFICATIONS
- Associate's degree required, Bachelor's degree preferred
- One or more years of experience in software implementation, technical consultancy, or similar roles
- Ability to efficiently complete projects within projected timelines
- Ability to build and maintain internal/external customer relations.
- Excellent written and oral communication skills
- Strong analytical capabilities for advanced problem-solving
- Demonstrable leadership skills
- Ability to develop trusted relationships and find creative solutions
- High degree of flexibility
- Proficiency in Microsoft Excel
- Experience in Slack, Zoom, TeamWork, ZenDesk, Google Suite applications
WHAT WE OFFER
- A dynamic, fast-paced work environment
- Hands-on experience in various aspects of customer operations
- Opportunities for growth and professional development
- Flexible time-off policy
- A supportive team culture
COMPENSATION
- $58,000 - $63,500 annual salary
ABOUT TRACKSTREET
We’re a leading high-growth SaaS platform that protects the margin, reputation, and relationships of the best brands in the world. Our clients depend on us to see into the future in ways that enable them to straddle the worlds of eCommerce and retail, and to flourish in a quickly changing landscape.
We’ve got a tremendous team and we’re looking for that special someone who enjoys taking on a lot of responsibility in a dynamic, high-growth startup environment to join us. A recent finalist in the Codie Awards in the categories of Best eCommerce Solution and Best Sales and Marketing Intelligence Solution, TrackStreet is comprised of 6 modules (with more releasing shortly) which integrate to end surprises about the internet sales channel that erode customer confidence, reduce sales, and destroy brand equity. Our systems put brands back in control of their markets while enabling them to focus on building relationships and driving sales.
TrackStreet seeks a diverse pool of applicants and considers all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Learn more about us at https://www.trackstreet.com
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