Sales Account Manager

Job Title: Sales Account Manager

Department: Cooperative Development Program

Welcome to the Center for Family Life in Sunset Park

As a national leader in cooperative business development, there’s no better place to make your mark. If you have strong communication skills and enjoy collaborating with others, we welcome you to join our team and work with the growing social cleaning franchise Brightly® and the online platform Up & Go. Here, you will find a place where your personality and ideas are as appreciated as the work you do. At Center for Family Life, you make the difference supporting clients and workers.

The impact you’ll make

Through this role, you will be bridging the gap between commercial customers and the worker-owners who provide cleaning services for their spaces. Your efforts will help immigrant-owned cooperatives in NYC thrive and grow by winning more commercial contracts, which provide steady monthly income for workers. This position is hands-on, interactive, and dynamic.

I. SPECIFIC RESPONSIBILITIES include, but are not limited to:

• Identify potential commercial clients to offer Up & Go cleaning services, so that they get a free estimate.
• Track incoming commercial inquiries and coordinate walkthroughs with worker-owners.
• Accompany worker-owners to commercial walk-throughs to assess the space (in all 5 boroughs of NYC).
• Support worker-owners in creating a price estimate based on the space, and in any negotiation of the price with the customer.
• Bridge communication between commercial customers and worker-owners.
• Check in with commercial customers on an ongoing basis to ensure satisfaction with the service, and communicate any feedback to worker-owners.
• Track commercial cleaning contracts monthly in Excel.
• Create and send monthly invoices to customers through the Up & Go platform.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve marketing and business processes.
• Have periodic meetings with Brightly® cooperative businesses to report on activities performed, identify areas of improvement in customer service, and work together to improve.

II. Qualifications

• Bilingual English Spanish, required
• A warm, people-oriented demeanor
• A team player
• Experience in sales
• B2B customer service and negotiation skills
• Attention to detail
• Basic computer skills, with experience working with Microsoft Office and Google Suite
• Bachelor’s degree preferable, or high school diploma as long as you have experience in customer service.

III. Benefits Package

• Paid vacation and sick days, prorated to worked hours
• Two paid Floating Holidays per calendar year
• 12 paid holidays, prorated to their normal worked hours
• Participation in CFL’s 403(b) Retirement plan
• Fixed bonus per commercial contract signed for 6 months or longer

Voluntary insurance participation in plans such as:

• Voluntary Employee Life Insurance (Self, Spouse, and Child Life Insurance)
• Voluntary Long-Term Disability
• Voluntary Short-Term Disability
• Commuter and Transit benefits

You’re welcomed here

We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact through this role, and for that, you’ll be appreciated and valued.

Work Schedule

Part-Time, 21 hours/week, 9:00AM - 5:00PM.

Occasional evening or weekend meetings.

You are expected to work in our office located in Sunset Park, Brooklyn, and outside, traveling to the clients’ location.

Salary: $19 to $23 an hour, dependent on experience.

Ideal starting day: June 5th, 2023.

Application process: Please submit your cover letter and resume to the Program Director, j.cuautle@centerforfamilylife.org AND apply via Paylocity.

The Center for Family Life in Sunset Park is an equal-opportunity employer. We strive to build a Cooperative Development Team that reflects and shares community with the cooperatives we work with. Women, people of color, LGBTQI-identified people, immigrants, and people with disabilities are strongly urged to apply.