Sales Account Manager

Job Type
Full-time
Description
Salary: $66,560.00 annually
Responsibilities:
The Sales Account Manager maintains and develops relationships with customers. This position requires a combination of Sales and Service and provides support in all aspects of account management to deliver superior customer service.
Requirements
Key Duties:
• Manage day to day customer relationships via telephone, email, face to face. • Establish all new contracts, send them to customers for verification, and store properly in ERP. • Manages customer profile and account data in ERP by reviewing, correcting, deleting, or reentering data. • Ensure the contract has clear specs for ops team reference, both internal and external. • Processes customer orders and review source documents for accuracy and deficiencies. • Within 24 hours of order receipt, communicate any delays of shipment or fulfillment to customer. • Monitor and analyze customer orders to be sure the customer stays in stock with all items, in all locations. • Track orders from entry to delivery to customer • Address all customer concerns fully. Proactively resolve any potential known issues before or after shipment, internally and/or externally. • Initiate any customer case incidents with Sales Manager • Spearhead all customer specific initiatives and portals. • Ensures all requirements by customer/contract are fulfilled and the team has the required information to produce the product effectively and timely. • Ensure all documents required for shipment, COA, COI, USDA cert, ASN (not BOL, Pick ticket, etc.) are completed and submitted to the customer or work with the appropriate party to complete. • Create or supersede item codes for FG on customer orders where a legacy item does not exist. • Assist Accounts Receivable with resolving any unpaid invoices. • Travel to trade shows or customer locations as needed. • Resolve deficiencies by using standard procedures or escalating deficiency to Management for resolution. • Contributes to team effort by accomplishing related results as needed. • Other duties as assigned.
Salary Description
$66,560.00 annually