Sales Account Coordinator (Hybrid)

Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, we’ve continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go, available in official Tervis stores around the country, on our website 24/7, and through partnerships with premium retailers nationwide.

To be successful at Tervis you’ll need to: Act with Accountability, Improve Continuously, Communicate Thoughtfully, Forge Partnerships, Foster Trust, and Develop Yourself.

Position Summary:

The position supports the Sales team in sales order processing and administration, systems support, and customer interactions with accounts. The Account Coordinator is responsible for all sales service interactions which includes order facilitation, order tracking, issue resolution, sales support & overall customer communication.

Essential Duties and Responsibilities:

• Work closely with other sales team members to ensure the team is providing excellent customer service.
• Process custom orders with the ability to evaluate artwork and guide customers for best overall finished product
• Provide accurate responses to customer questions/needs regarding product availability, product information (including features/benefits), order turnarounds, personalization/customization/special orders, company policies (i.e. replacements, returns/exchanges, etc.), promotions/offer details, etc.
• Ensure information is entered into systems correctly and processes are being followed for the most efficient and effective results
• Work with Sales Leadership to ensure all support activities are in line with Tervis procedures. Where appropriate, suggest new ways of completing assignments more efficiently.
• Assist in the submission of credit memos and other adjustments as required.
• Ensure order issues are researched, resolved, and appropriately communicated.
• Create and maintain customer databases for communication.
• Assist in new account onboarding process.
• Ensure customer satisfaction, resolve issues, seize opportunities and maintain favorable business relationships.
• Complete internal Tervis workflow for Custom programs.
• Proactively service all sales orders for on time and accurate delivery.
• Support team with general administrative tasks, such as customer set-ups, compliance documents, etc.
• Responsible for handling heavy inbound call volume.
• Perform customer problem resolution
• Assist in the creation of planograms, kits, and custom design refreshes.
• Work with Compliance team to ensure EDI/RG is properly implemented.

Working Conditions:

• Open office environment and/or home office

Other duties and responsibilities:

This job description does not list all job duties. Occasionally supervisors or managers may ask you to perform other duties. Performance is measured against the tasks listed in this job description and these other duties.

Management has the right to revise the job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.
Experience and Skills:

• Positive team player that can work closely with cross-functional team
• Must be able to work independently and as a team.
• Excellent verbal, written and telephone skills supported by strong interpersonal skills Exceptional judgment and problem resolution abilities.
• Excellent organizational skills
• Excellent phone etiquette
• High accuracy rate and attention to details
• Flexibility to change
• Ability to work under tight deadlines
• Detail and process oriented with strong organizational skills.
• Ability to learn and retain product specific information and pricing
• Must be self-motivated with ability to use own initiative.
• Proficient in Windows Environment: Excel, Word, Power Point, Outlook
• Prior customer service experience essential
• Ability to multi-task such as typing while assisting a customer on the phone

• Pay Rate - $19.00 - $21.00 per hours
• Health insurance plans through FL Blue, including a Health Savings Account (HSA) w/Employer Contribution
• Telemedicine – both Health and Counseling – 24/7/365 access
• 401(k) through Empower
• Paid Time Off – Vacation/Personal and Sick
• Holiday Pay
• Paid Parental Leave
• Tuition Reimbursement
• Wellness Reimbursement
• Employee Discount on Tervis Products