Address
Form of workThis is a 24/7 operation and flexibility in shift scheduling and coverage are important components of this position. The selected candidate must have the ability to interact in a positive, supportive manner, whether explaining an event, giving instructions, or reporting policy violations.
Knowledge and Experience:
• Minimum 2 years’ technical computer experience required, specific to video file transfer experience.
• Minimum 2 years’ transportation experience preferred.
• Must be able to view video footage over extended periods of time.
• Must have the ability to prepare and present programs and presentations.
• Strong and proven interpersonal skills are essential. Must have excellent verbal and written communication skills. Must have exceptional presentation skills with experience in operating a data base, word processing software, spreadsheet, and a graphics package.
• Must have the ability to work independently and with others, work within time constraints, and manage multiple deadlines.
• Must be able to obtain and maintain a class C driver’s license and maintain a clean driving record.
• Must be able to pass a pre-employment drug test.
Skills:
• Work well as part of a team
• Possess excellent communication and interpersonal skills
• Fluent in English with excellent written and verbal communication skills
• Exercise good judgment and creativity in decision-making
• Interact professionally with all levels of KTA employees, client representatives, and community members
• Knowledge of Microsoft Office applications
Key Accountabilities:
• Connecting the data transfer cable from the laptop computer to the coach surveillance to be downloaded.
• Timely review of all video captured events.
• Observing the data transfer process for possible malfunctions. Troubleshooting the malfunction and making appropriate corrections.
• Downloading captured events as needed and, when permitted, on the scene during an accident.
• Identifying Surveillance System needs or issues.
• Working with outside law enforcement agency requests for video footage.
• Documenting and tracking video requests and statuses.
• Issuing Observation Notices for disciplinary purposes when appropriate.
• Confirming the identity of the employee driving the coach using daily run sheets, operator history, extra-board sheets, paddles/runs, and ID recognition.
• Performing investigations as needed of customer comments and complaints with Coach Operators involved in incidents. This may include observing photographs, the coach, the scene, and other relevant factors.
• Analyzing and grading downloaded captured events daily. Any item(s) that are marked as serious will be brought to the appropriate Manager (Safety / Operations, etc) for immediate action.
• Assisting with the viewing, documenting, and downloading of accidents and incidents of all coach camera systems.
• Perform other duties and responsibilities or special projects as assigned or requested.
Work Environment
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Works inside air-conditioned office and frequently works outside in extreme, hot and/or cold, weather. May sit for over six hours a day.
• May use computer keyboard and monitor for over six hours a day.
• High volume use of telephone and computer.
• May reach and pull overhead.
• May operate a vehicle for over 6 hours per day.
• May use electronic hand-held device (iPad, cell phone, two way-radio).
• May be exposed to fumes while responding to incidents on the buses.
Additional Statements:
• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
