Safety Service Attendant

Salary Range: $15.50 - $21.38
Pay rates are determined based on experience and internal equity.
Position Summary:

• Under the general supervision of the Director of Facilities Maintenance, they provide security level protection for staff, patients, and visitors.
• Operates under the direction of the Emergency Department Director and/or Charge Nurse.
• Exercising a calm demeanor, managing escalating events to prevent further escalation.
• Work well under stress or tight deadlines.
• Work well with supervisors, co-workers, patients/residents, family members and visitors.

• Support Lompoc Valley Medical Center (LVMC) Mission and Values.
• Demonstrate respect and professional courtesy to all patients, visitors, providers and staff members, per LVMC "Commitment to Care".
• Constantly use C-I-CARE principles when communicating with others.
• Participate in Performance Improvement Activities

• Participate in Professional Development, training, and certifications specific to the trade.

• Primarily work center location: Lompoc Valley Medical Center Emergency Department.
• Exhibits a professional image and demeanor. Exercise interpersonal skills and customer service to provide a positive environment for patients and visitors.
• Work in collaboration with Emergency Department leadership to protect patients, visitors, and staff members.
• Perform rounds to provide a "presence" throughout assigned areas.
• Promptly attend to escalating incidents, identify issues and respond appropriately to eliminate safety hazards.
• Unless otherwise directed, assists in re-direction and de-escalation of elevating/elevated patient or visitor situations.
• Performs to prevent aggressive behavior, seclusion, and restraint by utilizing the least restrictive methods, per Crisis Prevention Institute (CPI) Advanced Education training.
• Intervene in patient, visitor and/or staff confrontations as appropriate using the least restrictive methods, per Crisis Prevention Institute (CPI) Advanced Education training.
• Under the direction of the Charge Nurse, assist restraining as required.
• Assists leadership by performing safety search and inventory of patients' personal belongings when directed.
• Deter vandalism, theft, and abuse through routine patrols.
• Adhere to LVMC policies, California State and federal laws.
• Perform, collaborate, cooperate with contracted security service/officers.
• Remain in the assigned work area and complete all specified duties.
• Beginning and end of shift, receive and provide a shift pass down report to the oncoming/relieving Officer(s).
• Prior to shift departure, provide professionally prepared shift report(s) detailing shift events and security situations to include who, what, where, when, and how detail, to designated leader(s).
• Maintain a positive relationship with law enforcement.

• Knowledge of Life Safety Code, California laws, including laws specific to healthcare, violence in the workplace, security limitations, and mental health.
• Knowledge of alarms, codes, and expected reactions.
• The ability to supervise and lead.
• The ability to work as a team player.
• Maintain patient and LVMC privacy, adhere to California State and Federal HIPAA rules and regulations, and LVMC privacy policies and procedures.

• Education: High School graduate, security, and de-escalation training preferred.
• Experience: Security and de-escalation.
• Certifications Complete the following courses within 120 days of employment:

1. Verbal De-escalation
2. Verbal Defusing Techniques for Healthcare Workers
3. How to Stay Safe by Assessing Behavior
4. How to Communicate with a Resistant Person
5. Self Defense Course
6. Other courses as assigned (CPI & NAPPI courses)

• Skills/Ability: Report writing, strong verbal communication skills, calm demeanor, think/plan steps ahead, diffuse/resolve elevated situations. Spanish speaking is a plus.
• LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.

• Involves frequent contact and interactions with patients, visitors, physicians and/or staff.
• Involves a class IV risk factor for exposure to blood and body fluids.
• Occasionally, it requires physical demands.
• Frequently requires light lifting.
• Frequently requires prolonged standing, sitting and walking.
• Frequently requires light bending, stretching, pushing, pulling, and reaching.
• For any position requiring a medium to heavy rating, the employee must be able to demonstrate good body mechanics.