Rural Orders Manager

Taxable Entity
LIQUOR STORES USA NORTH DBA BROWN JUG
Job Title
Rural Orders Manager
Location
AK Anc 246 Transfer Warehouse - Anchorage, AK 99518 US (Primary)
Category
Retail Sales
Job Type
Full-time
Typical Pay/Range
$47,000 to $52,000 Annually
Education
High School / GED
Travel
Up to 25%
Security Clearance Required
None
POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture. Your interactions with customers is thru mail, fax, and email; understanding the customer needs and ensuring that they are met consistently by yourself and your team.
Primary Duties and Responsibilities:
People Management Skills:

• Create a work culture that makes your department an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Communicate in a clear and concise manner to team
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated time frames
• Maintain a professional appearance, demeanor, and attitude at all times

Customer Offering:

• Deliver exemplary customer service via telephone and email
• Resolve customer complaints regarding sales and service; ensure Senior Management is engaged for resolution when necessary
• Identify efficiencies to increase the customer experience, while adhering to regulations

Financial:

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
• Meet or exceed financial targets through process innovation and partnership with Senior Management
• Monitor and make appropriate adjustments to scheduling to achieve best service to customer base

Day to Day Operations:

• Manage the Rural Orders Department functions and employee(s)
• Manage and review department records for available delivery areas and to present ways to expand customer-base throughout the state to Senior Management
• Ensure department is clean and presentable and action any maintenance issues
• Manage communication (mail, email, voicemail)
• Coordinate with Warehouse Manager on inventory needs and required orders
• Respond to customer complaints
• Coordinate with Warehouse Manager to organize OHS meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with freight providers to ensure best delivery mode and cost is offered to customers

Regulatory Adherence:

• Ensure that OHS, LP, other regulatory requirements and procedures are implemented and adhered to
• Maintain TAP or Rserving and ensure employees maintain TAP or Rserving
• Ensure AMCO and other government guidelines are met

People Management Skills:

• Create a work culture that makes your department an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Communicate in a clear and concise manner to team
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated time frames
• Maintain a professional appearance, demeanor and attitude at all times

Customer Offering:

• Deliver exemplary customer service via telephone and email
• Resolve customer complaints regarding sales and service; ensure Senior Management is engaged for resolution when necessary
• Identify efficiencies to increase the customer experience, while adhering to regulations

Financial:

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
• Meet or exceed financial targets through process innovation and partnership with Senior Management
• Monitor and make appropriate adjustments to scheduling to achieve best service to customer base

Day to Day Operations:

• Manage the Rural Orders Department functions and employee(s)
• Manage and review department records for available delivery areas and to present ways to expand customer-base throughout the state to Senior Management
• Ensure department is clean and presentable and action any maintenance issues
• Manage communication (mail, email, voicemail)
• Coordinate with Warehouse Manager on inventory needs and required orders
• Respond to customer complaints
• Coordinate with Warehouse Manager to organize OHS meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with freight providers to ensure best delivery mode and cost is offered to customers

Regulatory Adherence:

• Ensure that OHS, LP, other regulatory requirements and procedures are implemented and adhered to
• Maintain TAP or Rserving and ensure employees maintain TAP or Rserving
• Ensure AMCO and other government guidelines are met
• Adheres to all Liquor Stores USA North, Inc and Afognak policies, with a focus on Social Responsibility

REQUIRED QUALIFICATIONS AND EXPERIENCE:
Work Experience:

• Minimum, 3-years' experience in retail environment
• Minimum, 3-years' management experience

People Management Skills:

• Create a work culture that makes your department an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Communicate in a clear and concise manner to team
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated time frames
• Maintain a professional appearance, demeanor, and attitude at all times

Education:

• High School Diploma or equivalent
• TAPs/TIPS/Rserving Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Other Skills and Capabilities - Required/Preferred:

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation
• Strong understanding of store operating reports, including P&L statements

Physical Requirements:

• Able to safely lift up to 50 pounds
• Able to stand for an extended period

Afognak Native Corporation, Afognak Commercial Group LLC, Alutiiq LLC, and their subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status or any other characteristic protected by applicable federal, state or local laws.
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.
Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.