Roving Service Advisor (Ccp)

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?

• Great Pay - with the opportunity for increases when performance skill blocks are achieved
• Benefits - Medical, Dental, Vision, wellness program and more!
• 401k Matching - $1 for $1 company match up to 6% of pay
• Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
• Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Summary
Essential Functions
• Promptly meet and great all members/customers in a timely, and courteous manner.
• Handle incoming telephone calls following the proper process.
• Maintain the member/customer scheduling system at the facility.
• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer's needs.
• Provide all members/customers with an estimated completion time, and keep them informed of any
changes in the promised time.
• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.
• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.
• Follow all policies and procedures set forth by management.
• Other duties as assigned.
Knowledge/Skills/Abilities
• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills
• Frequently requires long working hours and will require some Saturday hours
• Bilingual communication skills a plus
Education & Experience/Licenses & Certification
• High school diploma or equivalent. ASE certifications a plus.
• Automotive service experience a plus but not required
• Strong background delivering world class customer experiences
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
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We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $53,263.00 - Mid: $66,579.00- Max: $79,895.00
This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.