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The Routing Optimization Manager supports the identification and delivery of cutting-edge transportation services solutions, implementing field and customer-focused processes and initiatives that maximize routing performance, enhances cross functional communication and reduce cross-market variability. Knowledge of Descartes Route Planner and Salesforce preferred.
This position is Remote with Travel. One must travel multiple sites as needed and live within the assigned region or a bordering state of the physical location.
RESPONSIBILITIES
Sets direction, implements and maintains ongoing routing excellence and KPI performance improvements across markets.
Drive KPI attainment and improvements by contributing to and executing process improvement plans and Operations Excellence plays designed to maximize performance, delight the customer, improve on-time delivery, and minimize costs.
Work closely with Regional VP Operations to determine priority of market support and set action plans to drive improvement.
Partner with cross-functional teams, particularly sales, to improve routing performance, including on-time delivery and cost.
Ensure Market Sales Routing Routine is productive and sets strategy based on business needs and market conditions.
Document the execution and performance of routing-related business processes, procedures and related narratives, including workflows.
Support nightly routing activities and assist in the resolution and communication of any problems resulting in a stoppage of work to the warehouse.
Enable a continuous improvement culture within Routing by actively engaging in and contributing to the development and deployment of initiatives.
Inspire the team through transparency and open dialog, modeling The US Foods Way.
Set performance expectations for the field that drive sustainable, predictable results.
Support play communication and execution, related field associate training, and quarterly reviews of key focus areas, strategies and pressing topics.
Work with the Director Routing Optimization to escalate questions around new play certification and execution, to clarify alignment with ongoing routing initiatives, strategies and business objectives.
Contribute to policies, processes and performance metrics designed to track the implementation and impact of routing improvement initiatives, including the documentation and escalation of field feedback on plays and play deployment.
Contribute to the routing scorecard, tracking metrics designed to ensure routing risks and issues are identified and remediated, to meet routing and other business objectives.
Rebuild routing strategy at a market level when changes in the business dictate a need using route planning tools and software.
Maintain network optimization strategy as new national accounts are vetted and onboarded into existing division footprints to ensure ability to execute deliveries to customers satisfaction at lowest operational cost using Maptitude and other mapping tools.
Create and execute Market contingency plans with area and corporate leaders along with other stakeholders in a timely manner.
Coach and develop Routing Associates.
Build, develop and maintain a team of high-performing routers, actively managing and supporting their day-to-day performance and career progression
Create increasing depth and acumen within the team across functional domains
Other duties as assigned by the Director Routing Optimization
RELATIONSHIPS:
Internal:
- Transportation Safety, Supply Chain, Program Office, Operations Excellence, Sales, Customer Service, Logistics, IT, I&A, Merchandising and Field Operations leaders; Activation Team leads; regional, area and market field leaders; local and national sales leaders; Human Resources business partners
External:
Professional networks, industry organizations and/or consultants focused on routing and transportation optimization and leading practices
Customers and outside vendors
QUALIFICATIONS
Education/Training:
- Bachelor’s degree in business, transportation and logistics, operations management, supply chain management, or other equivalent experience.
Related Experience/Requirements:
7+ years of business management experience, with a focus on strategy implementation; experience working within a transportation environment highly valued; food industry experience a plus; routing experience preferred.
People management experience, including team building and performance management.
Familiar with transportation and routing leading practices and related performance metrics.
Strong communication skills and experience influencing peers and senior leaders.
Competency identifying/establishing, implementing and sharing operational best practices.
Experience leading projects that required coordination across team boundaries in large, multi-function, cross-geographic, matrixed organizations.
Knowledge/Skills/Abilities:
Prior Routing Deployment experience preferred.
Knowledge of Descartes Route Planner preferred.
Salesforce knowledge preferred.
Industry knowledge: Working knowledge of distribution operations, including routing and/or transportation, and of related federal, state and local regulations – preferably in the foodservice or transportation industry.
Project Management: Strong project management skills and knowledge of program management principles, methodology and tools; able to plan and lead project implementations with a sense of urgency and in the context of broader program initiatives, including scheduling, resources, scope, budget, risks/issues, communication and reporting.
Team Building: Experience building and developing high-performing teams, actively managing and supporting their performance and career growth.
Coaching/Mentoring: Develops and inspires team member mindsets and capabilities.
Openness to New Ideas: Demonstrates the ability and willingness to move outside of their comfort zone to explore new options/approaches; inspires others to do the same.
Adaptability: Comfortable navigating through complex and diverse situations; comfortable with ambiguity.
Problem Solving Skills: Highly analytical with strong problem-solving skills, including identifying and working with team members to avoid or remove roadblocks; creative and collaborative in identifying and solving for organizational resistance to change.
Cross-Functional Collaboration: Builds strong cross-functional relationships quickly to align on actions and resources required and to mutually accomplish company goals.
Capacity Planning: Allocates responsibilities appropriately and effectively leverages resources to meet anticipated deadlines and desired business outcomes.
Strategic Thinking: Brings creative approaches to risk diagnosis and mitigation; active learner able to quickly understand relevant risks associated with functional initiatives.
Influence/Communication Skills: Open and effective communicator, inviting and responsive to questions and concerns up and down the organization; builds credibility and authority when working with indirect reports, peers and leaders; translates business strategies and objectives into Routing priorities and tactics, effectively articulating desired outcomes and behaviors.
Empathetic Leadership: Understands, gauges and adapts to the perspectives of varied stakeholders, both collectively and in isolation, over the course of change initiatives.
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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
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