Address
Form of workAssistant Executive Housekeeper
Assistant Executive Housekeeper
The Assistant Executive Housekeeper relieves in the absence of either the Executive Housekeeper or Inspector and helps with duties listed when the Executive Housekeeper is present. They are responsible for maintaining high levels of guest service and cleanliness in the hotel. He or she must have a working knowledge of all functions carried out in housekeeping operations, including, but not limited to, guestroom and public area cleanliness, laundry functions, and groundskeeping. They monitor housekeeping services daily to ensure that each and every associate is delivering quality customer service. They assist the Executive Housekeeper in the scheduling of staff and maintenance of budgeted departmental revenues and will perform duties as an inspector when business levels or training dictate a need.
We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited growth opportunities Please apply now.
Benefits
- Insurance
- Paid time off
- 401K
- DailyPay: Access your pay when you need it!
- An added plus; If you like to travel, you will receive special team member hotel rates.
Responsibilities:
- Smile
- Supervises the planning and scheduling of shifts
- Maintains supply requirements for the Department and accountability for the cost, utilization, and performance of associates and equipment
- Assists Executive Housekeeper with the interviewing, hiring, training, and proficiency of associates
- Assists Executive Housekeeper in conducting orientation and basic training of all associates
- Coaches associates in procedural and personal customer services skills and all other duties as assigned by the Executive Housekeeper
- Participates actively in all aspects of the Manager on Duty Program
- Ensures that associates understand the customer service policy and that guests are treated with the utmost care and courtesy
- Assists guests with any special problems that may arise
- Accepts responsibility for monitoring guestroom call-backs
- Maintains control of associate uniforms, ensuring that uniforms and name badges are worn, kept in proper condition, project high grooming standards, and are readily available at all times to associates
- Ensures that non-uniformed associates are not allowed to remain on duty
- Assists Housekeeping in verifying payroll for the department
- Supervises the operation of the housekeeping and laundry, including room cleaning procedures, inspection procedures, laundry procedures, room attendant, inspector, laundry, and Houseperson duties
- Ensures cleanliness of desk lobby areas through contact with front office
- Monitors payroll and control costs, remaining within budget
- Introduces and manages any NHG special programs
- Assists in development and implementation of incentive programs
- Trains staff on how to deal with emergency situations
- Responsible for the training of all housekeeping and laundry staff
- Assists with maintenance of personnel files with inclusion of orientation checklists, training guides, and all training documentation
- Directs departmental trainer(s)
- Assists housekeepers in conducting monthly housekeeping meetings with emphasis on safety, cleanliness, and guest service
- Assist with the maintenance records of all-training programs and works with corporate trainer to set consistent and effective training schedule
- Coaches associates when rules are not being met, offers encouragement, and refers to Executive Housekeeper for documentation of all warnings or commitments to correct
- Assists Housekeepers with maintaining par of linen and inventory of all supplies on a monthly basis
- Assists Housekeeping in recording and processing Workman’s Comp reports as needed
- Records and processes all incident reports as needed
- Performs required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by NHG
- Maintains the lost and found section within the housekeeping department and maintains all records associated with it
- Maintains security of keys
- Communicates with other department heads to resolve deficiencies and repair items
- Maintains standard procedures for security of on-loan equipment, such as irons, hair-dryers, coffee makers, etc.
- Adheres to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the NHG Employee Handbook
- When needed, will assist in cleaning rooms or in laundry
- Performs all other duties as assigned by management
Educational/Vocational Preparation:
Associate’s degree in Hospitality Management or Business and/or comparable experience gained through 2+ years previous Front Office on-the-job training. Previous supervisory experience is required.
Qualifications:
- Minimum two years of housekeeping experience required
- Requires knowledge of budgeting, forecasting, staffing, and scheduling
- Requires walking and standing to a significant degree
- Requires ability to perform housekeeping chores (cleaning units or assisting in the laundry) which involve lifting, bending, and stretching
- Good oral and written communication skills
- Ability to maintain a pleasant, positive and helpful demeanor
- Flexibility to work days, evenings, weekends, and/or holidays
- Neat, clean, and professional appearance
