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Form of workCome Join a GREAT Team!
Busy hotel West End's ONLY Marriott brand - Four Points by Sheraton - is seeking a Room inspector for IMMEDIATE hire!
JOB SUMMARY
Assists in supporting the day-to-day activities in Housekeeping, public amenities, and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE:
Education and Experience
- High school diploma or GED; 1-year experience in housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES:
- Assisting in Managing Housekeeping Operations and Budgets
- Assists in all lost and found procedures.
- Obtains a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all employees have proper supplies, equipment, and uniforms.
- Assists in supervising an effective inspection program for all guestrooms and public spaces.
- Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
- Assist in supervising Housekeeping and all related areas in the absence of the Housekeeping Manager.
- Observes service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance.
- Ensuring Exceptional Customer Service
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Sets a positive example for guest relations.
