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Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!
The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.
We're hiring a Rooms Administrator to Live. Work. Explore. in Death Valley National Park!
Job Summary:
The Rooms Administrator will oversee reservation accuracy, inventory control, reservation interface accuracy, group room assignments, 3rd party reservations, and respond to guest comments and inquiries for both the Inn and Ranch hotels. Works closely with Director of Rooms, Rooms Manager, Asst. Rooms manager, and Sales Manager.
The Details:Position Type: SeasonalStart Dates: January 2024Pay: $17.30Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Why the Oasis at Death Valley?Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.
Life at the Oasis:
- Employee housing (dormitory-style or RV site)
- Free breakfast and lunch with $4 dinners in the employee dining room (cafeteria-style)
- Free on-site laundry facility, Wi-Fi (limited bandwidth)
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits and Perks:
- Free Death Valley National Park pass
- Free access to pool, golf course, rec center, gym and sports courts
- Exclusive Retail and Dining discounts at the Oasis
- $350 Referral Bonus Program
- The adventure of a lifetime!
Respond to guest comments on all reservation channels and social media channels. Respond to guest inquiries on all reservation channels. Ensure group blocks and pre-assigning all group room assignments are according to the BEO. Verify Booking.com and Expedia reservations against hotel reservations. Ensure reservation interface errors are resolved. Perform rooms synchronization between the property and central reservations. Perform rooms inventory control and balancing. Place and track guestrooms that are Out of Order. Work with other departments to ensure that Our of Order rooms are quickly resolved. Ensure individual and group billing and routing is correct. Work as a Guest Service Agent as needed.
QualificationsPossess sufficient experience and technical expertise in all functions of the front office acquired through at least 2 years hotel experience, preferably in guest service setting. Excellent written and verbal communication skills with the ability to professionally interact with guests, clients, and employees. Ability to address guest concerns with professionalism and tact. Previous experience with front desk operating systems, telecommunication systems. Advanced computer skills to quickly learn POS systems and other front office systems. Possess valid Driver's License and comply with the Oasis at Death Valley Company Vehicle Policy. Knowledge of and implementation of AAA 3 and 4 Diamond standards. Working knowledge of Front Office operations.
Working knowledge of OTA websites including Expedia and Booking.com. Possess sufficient experience and technical expertise in all functions of the front desk, including experience with front office software (Knowledge of Opera desired). Must be able to communicate with other departments. Must have exceptional organizational and time management skills. Must have experience in reservations, group booking and management reporting system.
Physical Requirements include:
Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion. Frequently walk and lift or carry up to 50 lbs. Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs. Will be required to stand long periods of time and to occasionally walk up flights of stairs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Employment Type: OTHER
