Room Service

We are looking for friendly, positive, service-oriented, highly energetic, and self-motivated In-Room Dining Servers to join our team. We currently have 2 AM openings and 2 PM openings. Hours of operation begin at 5:30 am for AM shifts and 4:30 pm for PM shifts creating multiple options for interested candidates. This position's primary function is to prepare orders, set trays and deliver items to guest rooms in an attentive and efficient manner while adhering to the standards set by Hilton Brand Hotels and providing excellent quality service. To be successful in this role, you should have customer service skills and experience with food and beverage.

• Set tables and trays according to the type of food ordered and the brand service standards
• Perform opening and closing duties for in-room dining
• Clean/remove trays from guest rooms and corridors
• Serve guests their food & beverage in a prompt and courteous manner
• Present accurate checks to guests and complete the payment process
• Maintain knowledge of all food & beverage items and their specifications including price, ingredients, etc.
• Communicate with each guest to ensure satisfaction with the food & beverage provided
• Maintain cleanliness of work areas and ensure adequate stock of supplies
• Ensure adequate and clear communication with the Culinary team
• Perform any other duties as assigned by the supervisor on the property

Skills:

• Previous relevant experience preferred
• Excellent communication skills
• Ability to gauge customers’ preferences
• High school diploma; relevant training is a plus

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Experience:

• Food & Beverage: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Our lakeside hotel is off I-85, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails.