Room Attendant

Scope and General Purpose
Cleans and maintains hotel property in accordance to Hawkeye Hotels and brand standards and specifications,
observing safe work practices.

Main Duties
1. Reports to work on time as scheduled. Well groomed, name badge and proper uniform according to
brand/company policies.
2. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness,
accommodation, courtesy, honesty, and professionalism.
3. Demonstrates good communication skills and helps ensure optimum communication between allshifts,
departments, and management.
4. Makes decisions in the best interests of the property and in compliance with all applicable policies and
procedures.
5. Demonstrates positive Team spirit providing assistance to other Team members as necessary to achieve
required standards of productivity and guest care.
6. Strips rooms and takes soiled linens/terry to the laundry.
7. Makes beds per brand standards.
8. Cleans guest rooms to company and brand standards.
9. Stocks guest rooms to company/brand standards.
10. Carries out deep cleaning duties as assigned.
11. Organizes and stocks supplies on housekeeping carts.
12. Checks/cleans vacuum.
13. Checks for proper operation: Television/remote; clock radio; lamps; windows; lock; peep hole (doorviewer);
telephone; hairdryer; iron/ironing board; etc...
14. Cleans hallways, stairs, and other common areas as assigned.
15. Makes up cribs and roll-away beds and stores in closet areas.
16. Maintains storage area organization as requested/required.
17. Reports inventory shortages to the Head Housekeeper or General Manager.
18. Reports maintenance issues in rooms and public areas to the Head Housekeeper or General Manager.
19. Empties trash daily and removes to the exterior dumpster on property.
20. Picks up litter in the parking lot and public areas as directed.
21. Controls costs by properly using department supplies, water, and electricity.
22. Follows key control and security procedures.
23. Maintains labor efficiency in Minutes Per Occupied Room as directed by the General Manager or Head
Housekeeper, with high quality standards always in mind.

***The working schedule is solely based upon the needs of the hotel
business, meaning that the hours worked are directly
affected by the hotel’s occupancy. ***

Housekeeper (Room Attendant)

pg. 2
24. Knows the hours of operation of the property’s facilities and is aware/promotes these facilities and amenities.
25. Ensures safe use of chemicals and equipment in accordance with the MSDS (Material Safety Data Sheets) and
manufacturer’s instructions.
26. Knows how to use and is able to assist in the equipment for the disabled.
27. Knows all emergency procedures.
28. Turns in all Lost & Found items, tags, and stores them as directed by management.
29. Practices safe work habits and uses protective equipment when necessary.
30. Handles all guest complaints to customers’ satisfaction and relays information to supervisor.
31. Immediately reports suspicious or unlawful activities to immediate supervisor and/orPolice.
32. Attends and participates in staff meetings, safety meetings, training classes, etc.
33. Abides by all policies and guidelines of Hawkeye Hotels and the brand.
34. Promotes the brand and other Hawkeye Hotels locations at all times.
35. Keeps all company business confidential – either while on or off property.
36. Performs other tasks as assigned or authorized by the direct supervisor or General Manager.
37. Ensures accurate and timely completion of reports as applicable to the position.

Job Types: Full-time, Part-time

Benefits:

• Employee discount

Shift:

• 8 hour shift

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person