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Form of workWE ARE HIRING!
Location:515 W. Market St. Louisville, KY 40202
About Us UofL Physicians is one of the largest, multi-specialty physician practices in the Kentuckiana region. With over 700 providers, 200 practice locations and 78 specialties, UofL Physicians' academic and community physicians care for all ages and stages of life, from pediatrics to geriatrics with compassion and expertise. UofL Physicians academic providers are professors and researchers at the UofL School of Medicine, teaching tomorrow's physicians, leading research in medical advancements and bringing the most progressive, state-of-the-art health care to every patient. With more than 13,000 team members - physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. Our Mission As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.
Job Summary:
The goal of this position is to help facilitate patient clinical triage. The Clinical Access Center Representative will serve as a liaison between ULP physician practices and the Access Center
Responsibilities- Provide clinical support to the Access Center call agents
- Respond promptly to incoming and transferred calls
- Must be capable of making independent nursing decisions
- Assess patient's health care needs over the phone, utilizing clinical judgement, careful listening, and critical thinking skills
- Determine the appropriate level of care required to safely meet the patient's medical needs
- Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls as indicated
- Accurately documents symptoms/complaints, nursing assessment, and plan in the electronic medical record
- Perform care coordination between the patient and UofL Physician practices when indicated
- Demonstrate excellent active listening skills and the ability to interpret the patient's needs
- Appropriately utilizes standing orders, triage protocols, and algorithms as indicated
- Possess the ability to escalate issues to leaders while maintaining professionalism
- Serves as a resource to all non-Clinical Access Center staff
Education:
- Associate Degree (required)
- Bachelor Degree (preferred)
Experience:
- 2 years clinical experience (required)
Licensure:
- RN (required)
Certification:
- BLS (AHA)
