Risk and Claims Manager

Risk and Claims Manager

Remove the Complexity from Logistics

RPM is one of the fastest-growing logistics companies in North America and Europe, servicing the Finished Vehicle logistics and Freight transportation industries. Leveraging a robust network of 50,000+ independent carriers around the globe, we deliver thousands of loads per month and hundreds of thousands of vehicles per year, addressing our customers’ shipping needs by sourcing and developing capacity using our own proprietary technology tools and software. With our continued global expansion into new markets, we have expanded our 3PL solution-driven service offerings to include capacity planning, information technology, network design, strategic planning, and transportation services.

RPM made the Inc. 5000 list 8-straight years, Inc. 5000 Regionals three straight years, was named by Food Logistics as a Top Green Provider, is Great Places To Work® certified, made Crain's Private 200 Companies three consecutive years, Named by Transport Topics as a Top 100 Freight Broker four consecutive years in a row, awarded the honor of Entrepreneur Magazine's Top Company Cultures, Inc. Magazine's Best Workplaces, "Cool Places to Work in Michigan" by Crain's Detroit Business, named a "Top Place to Work" by Detroit Free Press, and we are  9001 ISO certified, 1401 ISO certified, and an EcoVadis rated supplier.

Our Core Behaviors

• Honesty
• Transparency
• Trust
• Vulnerability
• Accountability

Our Ambition is...

To be known as the North Star of leadership development. That means we think of our “product” as deeply mature, awakened leaders whose job is to help the people we lead find their highest ambition through their work and through their own leadership.

Our Aim is...

To expand and evolve into the most reliable, consistent, and agile source of logistics solutions for our FVL and Freight customers. To transform the entire supply chain, from origin to destination, to be more efficient, effective, and sustainable. To become the solutioning source for digital logistics innovation for our clients, wherever they are going. 

Your Role

The Risk and Claims Manager will report to the Director of Risk Management and support the organization’s comprehensive insurance, Risk and cargo claims management programs, assessing and identifying risks that could impede the reputation, safety, security, or financial success of the organization. Duties include scribing, reviewing, and reporting on operational and financial procedures, lead and assess the proper policies of the organization, provide hands-on development of risk models and assure operational controls are operating effectively.  Additionally, the manager’s responsibility is the oversight of the freight cargo claims team and ensure the proper and efficient handling of the claims lifecycle.  The manager will be responsible for identifying and supporting risk reduction opportunities throughout the organization, including financial risk management activities and insurance programs. Communication, hands-on attitude, collaboration, organization, and being process oriented are critical to the success of position.

Day-to-Day Responsibilities

General Risk Mitigation

• Conducts risk assessments, collecting and analyzing documentation, statistics, reports, and market trends
• Establishes policies and procedures to identify and address risks in the organizations services and departments
• Reviews and assesses risk management policies and protocols to ensure proper guardrails withing the business to limit current and potential concerns; makes recommendations and implements modifications and improvements
• Recommends and implements risk management solutions such as insurance, safety and security policies, business continuity plans, or recovery measures
• Reviews and analyzes metrics and data such as cash flow, system activity and employee activity that could uncover fraudulent behavior
• Drafts and present risk reports and proposals that identifies and analyzes threats to the assets and earning capacity and success of a business to executive leadership
• Manage company’s liability insurance programs and bonds

Cargo Claims Management

• Oversee the day-to-day claims processes including inventory management of claims, claim adjustments, recoupments, and refunds to meet quality and timeliness standards
• Maintain departmental performance standards; review and analyze weekly and monthly department performance reports; address performance issues and implement needed interventions and coaching to meet and exceed production and quality metrics
• Develop and maintains policies and procedures for the claims department
• Manage relationships with management teams and serve as the primary representative of the claims function to internal and external stakeholders
• Consistently monitor for changes impacting the effectiveness or operations of the function and adjust process, documentation, or communication as needed
• Champion a continuous improvement mindset and propose, design, and/or implement new solutions to increase the efficiency and compliance of the business
• Mentor team members and assist other groups to ensure client issues are being worked as effectively as possible
• Acts as primary liaison to insurance companies, motor carriers, attorneys, and customer credit teams

Process Orientation & Communication

• Create an environment of risk awareness and promote risk reduction for the organization
• Design and implement compliance programs, policies, and practices to ensure that departments and business functions are complying with work and system procedures
• Publishing and distributing periodic summary reports to key stakeholders which communicate issues, gaps, and potential solutions
• Communicate and present findings, solutions and action plan to executive management

Preferred Qualifications 

• Aptitude to design, understand and modify business support processes to meet objects and comply with regulatory and compliance standards
• Business process mindset with strong client engagement/consumer experience skills
• Excellent analytics, business judgement and business acumen
• Superior Communication & Business Liaison
• Ability to Deal with Ambiguity and Conflict Management
• Superior Planning and Organizational Skills
• Ability to Lead, Motivate and Persuade Others
• Desire to Work in Fast Paced Environment

Compensation and Benefits

We offer competitive pay and generous benefits, including:

• Base + VC (based on achieving company goals)
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability –paid by RPM
• Maternity & Paternity Leave
• 401(k) with generous employer match

Be a Part of Something Bigger

To continue our incredible growth and achieve even greater success, we want smart, energetic, well-rounded candidates who thrive in a fast-paced environment. We understand our company’s strength comes from our team of dedicated individuals who work better together, embrace change, who are tenacious, persistent, measured, disciplined, loyal, and value trust earned when the job is complete.

Come as You Are

RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

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