Freight Audit and Claims Manager

As ALS continues its expansion and pushes the boundaries of its operations, we are in search of individuals who share our vision of turning possibilities into enduring career journeys. Our recent accomplishments in growth and advancement can be attributed not just to our strategies but, more importantly, to the PEOPLE who execute those strategies with unwavering dedication and enthusiasm.

ALS is a leading logistics and supply chain management company committed to excellence in service delivery and client satisfaction. We are currently seeking a dedicated and experienced Freight Audit and Claims Manager to join our team.

Responsibilities:

Lead, Manage, Hold Accountable (L.M.A.):

• Ensure each direct report has clear job descriptions and KPIs upon starting, with weekly updates.
• Develop annual role books and conduct quarterly meetings for direct reports, including compensation reviews and growth plans.
• Maintain consistent communication and recognition of performance while addressing any issues promptly.

Freight Audit & Pay Product Owner:

• Oversee internal and external teams to ensure timely and accurate payment disbursement to carrier partners.
• Act as the primary subject matter expert for ALS FBAP in internal and external discussions, supporting new opportunity pursuits.

Lead FBAP Onboarding and Implementation for New Clients:

• Collaborate with Implementation, Solution, and Account teams to develop scalable and supportable FBAP workflows during new client setup.
• Ensure understanding of needs from all parties involved and develop solutions that meet those needs while documenting and sharing scope of works and solution flows.
• Escalate and address any contractual risks or out-of-scope activities during implementation.

Owner of Freight Pay Partner Relationship and Solution:

• Act as the main point of contact for our outsourced vendor, ensuring regular business reviews are conducted.
• Ensure partner meets ALS KPIs and expectations, escalating and addressing issues promptly.
• Work with partner to drive mutually beneficial partnerships and ensure industry-standard capabilities and service.

Process Owner for FBAP:

• Design and adjust processes as necessary, assigning Core Process Managers and overseeing performance.
• Decide on relevant KPIs for Core Process, ensuring documentation and training for all applicable parties.
• Lead an annual process check-in rock to ensure effectiveness, addressing any scope or process creep immediately.

Requirements:

• 3+ years of experience in Freight Audit, claims management, or logistics operations.
• Strong leadership skills with the ability to manage and hold teams accountable for performance and adherence to processes.
• Excellent communication and negotiation skills with the ability to represent the company as a subject matter expert.
• Proficiency in relevant software and technologies, including transportation management systems (TMS) and Microsoft Office SuiteTop of Form

We offer you:

• Exciting opportunities to advance your career through diverse training programs, cross-functional collaborations, and the chance to take on increased responsibilities, enabling them to grow both professionally and personally within the organization.
• Collaborative team environment with daily team meetings, software tools, and support structure.
• Experienced management team who started in similar roles as this one and understand the value you bring to our ALS family.
• Competitive base salary, incentives, paid time off, 401k automatic contribution, and a company-paid health benefits program.

Our Culture:

We truly believe that we are all a family working towards one common goal: The success of ALS and the success of our employees. We want to see if you have what it takes to become a member and create your own Epic journey through ALS. We incorporate a work hard play hard culture, whether that includes being appreciated in our morning standup for our weekly Top Dog awards for going above and beyond, or grilling burgers outside for our Friday lunches. We are constantly looking for ways to make our office a second home.

If you believe you possess the qualities of an ALS Gladiator, we encourage you to connect with us today! At ALS, every idea holds value, and there's no such thing as a bad one.