Risk Analyst

Maxio was born in April 2021 when Battery Ventures invested +$150M to bring together two companies that were each amazing in their own right: SaaSOptics, which streamlined financial operations and analytics for SaaS businesses, and Chargify, the leader in billing and subscription management for B2B SaaS.

Both Chargify and SaaSOptics did amazing work creating must-have tools for CFOs and product leaders. By bringing them together, Maxio has created an opportunity to build tech that’s essential not just for CFOs, but also for CEOs, investors, and every other SaaS business operator: a true “SaaS-in-a-box platform” that will unleash growth for subscription businesses all the way from startup through IPO.

Maxio is more than the sum of its parts. With smart operations and world-class investors behind us, Maxio is in a position to change the way that subscription businesses operate—and help transform new businesses to operate more efficiently, scale faster, and reach more customers.

Learn more about our teams coming together and what this means for subscription businesses at https://www.maxio.com/blog/chargify-and-saasoptics-are-becoming-maxio

We are looking to hire a Risk Analyst 🚀 who will be responsible for managing various credit and risk functions related to Payment Processing with focus on the B2B payments. This includes managing and executing risk processes that exist in the first line, such as risk identification, risk assessment, risk and control evaluation, management and resolution of issues and incidents, Annual Risk and Compliance Plan (“ARCP”) and risk reporting. This role is also responsible for managing business-specific risk forums, and interfacing with the Second Line of Defense to understand and apply risk frameworks and protocols. 

This role will act as Maxio’s subject matter expert on underwriting, chargebacks and fraud mitigation.

WHAT:

• Assist in the development, execution, and optimization of risk management activities related to underwriting new merchants, transaction processing, authorizations, chargebacks, interchange optimization, and fraud mitigation for our merchants.
• Assist in creating and executing policies for periodic portfolio assessments to ensure that approved accounts representing the highest risk are still creditworthy.
• Assist in the development and execution of policies and procedures for fraud incident response, root cause analysis, incident follow-ups, funds recovery, and communication protocols.
• Analyze daily payment data to discover anomalies and trends for fraud and risk prevention, including bank-identified transaction exceptions, to validate and verify transaction qualifications leveraging our machine learning risk tool.
• Conduct investigations on transactions and batches to understand the risk of loss and take appropriate actions.
• Understand and maintain inventories of risk and control, including Products, Processes, Legal Entities, Risks, and Controls that affect risk, fraud, and dispute processing.
• Assist in optimizing authorization rates while maintaining low fraud levels.
• Communicate guidance related to risk and chargebacks to merchants and internal teams to generate platform enhancements that can assist in fraud prevention and mitigation.
• Partner with product and development teams to generate enhancements that can assist with fraud prevention and mitigation.

WHO:

• Relevant working experience (5+ years) within finance, financial auditing, risk management consulting, or as a (financial) risk & control specialist
• Up-to-date with the latest fraud trends, techniques, and technologies to enhance fraud detection and prevention methods continuously.
• You have a solid knowledge of fraud, chargeback, payment processing, and scheme rules.
• Demonstrated ability to work cross-functionally and collaborate with other teams, departments, and customers. 
• Demonstrated ability to work in a fast-paced environment and be adaptable to change 
• Demonstrated time management and prioritization skills- self-starter with a proactive, energetic, lifelong learner with a hands-on mentality
• You have a high level of self-motivation, always looking for ways to improve and make our processes more efficient.
• Eagerness to work in an innovative technology company within the financial and SaaS sectors
• Great communicative and stakeholder management skills
• Strong analytical skills are required.
• A proactive self starter, energetic, lifelong learner with a hands-on mentality
• Bachelor's Degree or relevant experience.

Our "Nice to have":

• Adyen Product: Revenue Protect

Maxio Benefits & Perks:

• Health, dental, and vision insurance plans
• Medical and dependent care flexible spending accounts
• Paid monthly mental healthcare access with Headspace
• Open PTO - we like to keep this simple...making time for life is important!
• 11 paid standard holidays each year - Including a company-wide Winter Break
• 401(k) savings plan with company match!
• Macbook Laptop
• Paid Parental Leave
• A collaborative, entrepreneurial learning environment with a proven playbook
• Remote/Onsite/Hybrid working options

Maxio is committed to providing all team members a truly unique experience with opportunities for professional development and involvement in multiple dimensions of running and growing our business.
 

Where we Hire

Being a remote first work environment allows us to hire the best talent in many different geographic locations. We can engage with you in any of the locations listed below. Some roles may have specific workforce location requirements which will be noted on the job description.

Our commitment to Diversity, Equity, and Inclusion: we are committed to an environment that promotes equality, diversity, and inclusion. It's important to us that you bring your true self to work every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise.

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