Revenue Management Specialist Ii

Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price - making clean, renewable energy more accessible, reliable, and affordable.

 

At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons - because only then can we truly transform the world for the better.

 

If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!

The Revenue Management Specialist II is responsible for supervising Revenue Management and IT projects, performs billing audits pre and post invoice & draft, perform QA functions for fellow team members, assists in training new agents, and ultimately drives efficiency and accuracy within the group. This is in addition to standard RM tasks and functions. Team is responsible for executing billing, updating payment results, payment processing, resolving customer issues/complaints, assisting in collection activities and resolves billing exceptions/cases. This position is about ensuring that our customers receive accurate, timely, and informative bills and requires an excellent communication, strong analytical skills, an ability to learn the intricacies of utility billing, leadership skills, and sound judgment. RM II agents will be a primary point of contact for our team. It will be necessary to develop relationships with other departments that will allow you to follow up, take initiative to find information to respond to questions, and create a positive overall relationship with the customer.

The Revenue Management Specialist II Responsibilities

• Extensive billing research and root cause analysis as required
• Work with our solar engineering team to gather energy production information from our fleet of solar power systems
• Ensures accuracy and accurate processing of loan transactions
• Process bills using our billing software and send them out to customers
• Receive incoming customer payments and apply them in our software system
• Answer incoming customer questions about billing
• Create and answer cases in a timely manner
• Complete controls and KPI reporting for the team
• Manage projects from inception to completion
• Identify proactive areas of improvement and facilitate change
• Generate Default Letters and Emails
• Dispatch cases for disconnect and reconnect
• Apply annual true ups and production guarantees
• Simplify the billing procedures to facilitate fast and effective processing of the bills
• Ensure all cycle prep, controls, and KPI reporting is completed on time and in full each cycle
• Ensure all billing cycles are processed accurately and on time
• Ensure all billing, payment and collections cases are resolved within SLA
• Coordinate with the third parties internally and externally (Exp: banks) while making and receiving payments
• Ensure production guaranties are accurate and applied on schedule
• Perform other duties as assigned

Minimum Requirements

• Minimum of 4-6 years related billing/research experience.
• Bachelor's Degree preferred
• Exceptional experience with Microsoft Office (Excel), including proficiency with Vlookups, Pivot tables, and other advanced excel functions & formulas (Enabler, XL Connector, & SQL are strongly preferred).
• Salesforce Experience preferred
• Detail-oriented, ability to work within deadlines
• Excellent verbal and written communication skills as well as strong presentation and interpersonal skills a plus

Preferred Qualifications

• Salesforce Experience

Working Conditions

• Open-office environment

Sunnova offers a generous employee reward package that includes:

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
• Competitive compensation & annual bonus
• Paid time off, including 10 holidays and Paid Parental Leave
• Cell phone allowance for many roles
• Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
• Complimentary garage parking in Houston

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.