Return Merchandise Authorization Clerk

Return Merchandise authorization Clerk

Elite Lighting is the Manufacturer of LED lights headquartered in Commerce, CA. We seek a reliable, capable, and disciplined Return Merchandise Authorization Clerk to assist in the handling of day-to-day duties. If you are interested in a career at Elite Lighting Corporation and joining a growing, people-focused firm, we invite you to submit your resume for consideration.

Responsibilities:

· Data Entry and Documentation: Accurately enter return information into the computerized tracking system. Maintain detailed and organized records of returned items, reasons for return, and any relevant customer information.

· Communication: Communicate with customers, vendors, and internal departments to resolve return-related inquiries and issues. Provide information on the returns process and policies to customers when necessary.

· Process refunds and exchanges: Process refund transactions accurately and in a timely manner. Facilitate exchanges for customers, ensuring a smooth and positive experience.

· Customer service: Respond to customer inquiries regarding returns professionally and promptly. Provide information on return policies and procedures to customers and address any concerns or issues they may have.

Qualifications:

• At least 3 Years’ experience in a similar role.
• Familiar with POD, BOL, PO, Invoices, CM and Chargeback.
• Familiarity with procedures needed to process return via the Return Merchandise Authorization.
• Understanding of back charges.
• Accounting background (preferred).
• Strong written and verbal communication skills.
• Analysis of and familiarity with filing freight claims.
• Must have a team-focused mentality.
• Analytical problem solver
• Maintain complete and accurate customer account records.
• Good follow-up and organizational skills

Benefits:

• Competitive starting salary.
• Year-end performance bonus.
• Low premiums on health, dental, vision, Critical illness, and life insurance.
• 401K eligible on completion of 90-day probation.
• 40 Hours sick-pay on completion of 90-day probation.

Work Location:

• One location

Pay: Starting from $20.00

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work setting:

• In-person

Ability to commute/relocate:

• Commerce, CA 90040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Returned Merchandise Clerk: 3 years (Preferred)

Work Location: In person