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Form of workJob Description
Who We Are
We're Chomps, the fastest growing all-natural meat snack brand reimagining best-for-you snacking. Made from the highest quality, humanely raised proteins, no sugar, and only natural ingredients, we make snacking simple, delicious, and nutritious. Chomps can be found in over 20,000 stores nationwide with a strong e-commerce presence. Our mission is to inspire, educate, and fuel our community with accessible, sustainable, and real food that tastes great.
Traits of a Chompian
If you've been called scrappy, resourceful, and persistent, then you might just be a Chompian. You're a team player who's self-motivated and action-oriented. You're committed to delivering efficiency and accuracy, and you happen to be great at proactive cross-functional communication. You're a critical thinker and a natural problem solver who enjoys details, research, and data. You take initiative and complete ownership of everything you do, and you'll go the extra mile for your team, consumers, and audience. You're hungry to learn with a passion to grow and improve every day. You also take a keen interest in health, fitness, and nutrition. Sound like you? Then we want to meat you.
What You Will Do
You will own the Retention & CX channels overseeing retention revenue growth within our D2C channel and ongoing effort to build Chomps brand voice at large. You will own execution on Email, SMS, Loyalty, Subscription, manage continued growth strategy for these channels and projects that relate. You will manage partners and consultants needed to execute best-in-class retention efforts. You will oversee the Customer Experience team, managing analytics behind the CX channel to continuously work through process improvements. You will be required to work in tandem with the greater Ecomm team, Brand team, and Operations team to be a cross team collaborator to execute strategy as we grow.
Responsibilities
- Manage email strategy and execution including monthly schedule, segment building, A/B testing, creative strategy, and execution on all email sends in collaboration with consultant and/or agency teams and tool support.
- Monitor and optimize email flows related to new customers, subscription, restocks, new flavors, upsell, reviews, shipping, and other alerts related to Customer Experience and retention
- Collaborate with 3P Ecomm team and Omnichannel team to execute retail focused email sends, as well as ongoing Amazon and other ecomm email sends
- Grow and elevate SMS strategy and conversion. Own agency relationship, execute SMS sends, monitor and report on MoM performance.
- Own revenue projections, channel forecasting, budget inputs, and profitability reporting related to all retention channels within D2C forecasting and profitability analysis
- Manage loyalty program and ongoing growth initiatives related to growing participation and awareness to increase retention revenue.
- Manage Chomps subscriber base and growth initiatives to continue to build profitability and retention within subscriptions.
- Plan, execute, measure & report on strategic sampling opportunities and surprise and delight tactics for subscribers and top customers
- Collaborate and support other ecomm retention projects and improvements through paid advertising, influencer, and affiliate to improve experience, subscription conversions and other customer feedback.
- Enable brand projects as they relate to retention conversion including QR code experience, landing page new customer conversion and reporting, and other seasonal campaigns initiatives related to growing Email & SMS lists.
- Accept responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Marketing department
- Lead customer service team through strategic processes and ongoing improvements driven by analytics to continue to be an outstanding experience for our shoppers.
- You will manage ongoing training initiatives and continued education as it relates to CX process improvements.
- Own trend reporting and escalation as it relates to volume projections, operations trends, customer requests and other areas
- Evaluate areas of opportunity for Customer Experience to be a retention and marketing channel with measurable impact on E-Commerce revenue and site metrics
- Collaborate on E-Commerce & Marketing strategy and planning activities on-site to execute a seamless Customer Experience for sitewide sales, new product launches, and other related initiatives
Who You Are
- 3-5 years of experience, CPG / D2C growth brand
- Analytical proficiency and excel skills
- Experience on Platforms such as: Shopify, Recharge, Postscript, Yotpo or equivalent
- Leadership and team management
- Innovative creativity
- Customer experience support or management
What You'll Get
- Ability to make an impact: Join a rapidly growing and entrepreneurial-spirited team at a pivotal point to positively impact the food industry.
- Opportunities to grow: Advance within Chomps quickly based on outstanding performance.
- Competitive salary ranges: Salaries are based on verified market data and our philosophy of paying competitively for our size and industry. In addition to base salary, full-time team members receive equity in the company.
- Comprehensive benefits: Health/vision/dental, up to 6% employer 401k match, unlimited time off, monthly wellness and at-home stipends, paid maternity/paternity leave.
- Unlimited snacks: Enough meat sticks that if you wanted to eat your body weight in them you could (no judgment here).
**This is a remote position
Our Commitment
Chomps is committed to a diverse and inclusive workforce. To achieve our mission of making nutritious food more accessible we greatly benefit from a range of perspectives, which comes from diversity of all types, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and the smart thing for our business.
We're aware of the research showing that historically underrepresented groups are less likely to apply for a job if they don't believe that they meet all of the criteria. Do you hesitate to submit an application because you believe you need to check every box? Please apply anyway with a thoughtful cover letter! We would love to hear from you to discuss how you can help us build a great team at Chomps.
Important Notice:
It has come to our attention that fraudsters have been posing as Chomps employees or recruiters and contacting job-seeking candidates regarding potential job opportunities. These fraudulent messages sometimes include a request for payment and confidential personal information. Please note that the Chomps recruiting process does not include asking candidates for payments or other confidential financial information.If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles: https://chomps.com/pages/chomps-careers. If you have questions please email us at careers@chomps.com
