Retail - Tech Associate

JOB DESCRIPTION
As a Certified Tech, you will be an in-store expert on Tech Services programs, promotions, and technical knowledge as you provide exceptional customer service and drive sales. You will create a positive and productive environment for our customers and associates as you lead and perform Total Solution Selling on the sales floor.
Get great perks.

• Bonus plan, generous paid time off, career development program, and weekly pay
• Compensation based on qualifications and experience. Hiring immediately
• Opportunity for full time or part time hours depending on the specific store's opening(s)
• Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
• 401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical

Schedule an interview immediately.

• Schedule an interview potentially within minutes of applying. We'll let you know if you're not eligible. In-person interviews are at the store location

Play an active role in helping your store, your people and your customer win.

• Act as the in-store expert on Tech Services programs, promotions, and technical knowledge
• Build relationships with Selling Solutions team to create synergies
• Stay current on new technologies, products, and services
• Perform in-store and on-site installations, services and repairs as needed
• Partner with Tech Services Operations Center team to ensure all remote repairs, installations and services are done on time and to company standards
• Engage and consult with customers to understand their needs and present solutions
• Monitor queues and provide status update to customers
• Be flexible to perform other duties as assigned (i.e. cashier, merchandising)

Essential skills and experience:

• Able to work a flexible schedule (including nights and weekends)
• Ability to perform PC installations, services, and repairs
• Must be able to achieve Staples Tech Certification within company specified timeframes
• Customer service experience demonstrating the ability to engage and speak to customers and understand their needs
• Collaborate and work with other team members
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
• Staples does not sponsor applicants for work visas for this position

Preferred skills and experience:

• 1 to 2 years of technical systems diagnostics, repair and installation experience
• A+ Certification

ABOUT US
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.